Technical Support Analyst 2 (Short Term)

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• Job Title: Technical Support Analyst 2 (Short Term)
• Work Type: Onsite
• Location: Salem, VA 24153
• Start Date: 05/04/2026
• End Date: 06/30/2026
• Industry Category: Information Technology / End User Support
• Employment Type: Contract
• Requisition ID: 800976

Overview
The Technical Support Analyst 2 provides hands-on, onsite IT support to field staff, ensuring reliable operation of devices and systems that support daily operations. This role emphasizes strong customer service, technical troubleshooting, and direct user engagement to improve technology adoption and performance across the district.

Application
Candidates must be able to interview in person and meet strict onsite requirements. Applicants must confirm their ability to work onsite daily in Salem, VA (Monday–Friday, 8:00 AM–5:00 PM), reside locally within the Roanoke/Salem area, maintain a valid driver’s license with a clean driving record, and reside within the United States for the duration of the assignment.

Job Description
This role supports end users across the Salem District by providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. The Technical Support Analyst works directly with field staff to deploy and support new technologies, deliver training, and promote efficient use of enterprise tools. The position requires strong communication skills, a customer-first mindset, and the ability to resolve issues quickly while maintaining high service standards.

Responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and mobile devices
• Provide hands-on support for Microsoft-based environments, including Windows, Office 365, SharePoint, and Teams
• Escalate complex technical issues as needed and ensure timely resolution

End User Support & Training

• Deliver onsite support to field staff, assisting with new technology implementation and adoption
• Provide one-on-one and group training to improve user proficiency with enterprise tools
• Develop user understanding of systems and best practices for daily operations

Customer Service & Communication

• Serve as the primary point of contact for end user support within the district
• Communicate clearly with users regarding issue status and resolution timelines
• Maintain a strong customer-first approach in all interactions

Operational Support

• Utilize help desk tracking systems to log, monitor, and report on support requests
• Maintain accurate documentation of issues, resolutions, and recurring problems
• Support continuous improvement of IT services and user experience

Field Support & Mobility

• Travel within the district using a state vehicle to support field operations
• Ensure readiness to support users across multiple locations as needed

Requirements

Minimum Qualifications

• 5+ years of experience supporting Microsoft desktop environments, including Windows, SharePoint, MS Office/Office 365, and Teams
• 5+ years of experience troubleshooting and managing desktops, laptops, and wireless devices
• 5+ years of experience using help desk ticketing and reporting systems
• 5+ years of strong customer service experience with a customer-first mindset
• 5+ years of experience communicating effectively with individuals and groups, both verbally and in writing
• Must be able to work onsite daily in Salem, VA (Monday–Friday, 8:00 AM–5:00 PM)
• Must reside locally within the Roanoke/Salem, VA area
• Must possess a valid driver’s license and maintain a clean driving record
• Must be willing to operate a state vehicle for field support
• Must physically reside within the United States for the duration of the assignment
• Must be able to attend an in-person interview
• Must be legally authorized to work in the United States without employer sponsorship, now or in the future

Preferred Qualifications

• Experience providing computer training to field staff
• Knowledge of enterprise computer and mobile device applications
• Experience creating training documentation and user guides

Benefits

Compensation
This is a 1099 Contract role.
$8 – $28 per hour

Schedule

• Start Date: 05/04/2026
• End Date: 06/30/2026
• Duration: Approximately 8 weeks
• Work schedule: Monday–Friday, 8:00 AM–5:00 PM
• Fully onsite with no remote flexibility
• Assignment expected to extend annually for an additional 6–12+ months

Work Location
731 Harrison Ave.
Salem, VA 24153
Fully onsite position with daily in-office requirement