Telecommunications Engineering Specialist (VTC Focus).

The Senior Telecommunications Engineering Specialist is a subject matter expert (SME)
responsible for the architectural design, engineering, and high-level management of the
organization's enterprise unified communications (UC) and collaboration infrastructure. With a
deep focus on Video Teleconferencing (VTC), this role leads the planning and implementation of
complex communication solutions, ensuring they are secure, scalable, and aligned with mission
requirements. The Senior Specialist serves as the final escalation point for the most critical and
complex VTC and VoIP issues, provides technical leadership on UC projects, and mentors junior
technicians. They are responsible for the health and performance of the entire real-time
communication ecosystem, from endpoint devices to the core infrastructure, including gateways,
session border controllers, and bridging systems. See section 9.5 on local travel for equipment
transportation.

Typical Task List:
Unified Communications (UC) Architecture and Design:
Design, engineer, and lead the implementation of enterprise-level VTC and VoIP
solutions, including the integration of on-premises and cloud-based services.
Develop and maintain the architectural roadmap for the organization's unified
communications technologies, evaluating new products and recommending
solutions for technology refresh and capability enhancement.  Create and maintain comprehensive system documentation, including detailed network diagrams, call routing plans, and system configuration standards.
Install, configure, and test VTC hardware, including codecs, cameras,
microphones, and control systems in conference rooms and other designated
facilities.  Integrate VTC systems with associated audio-visual (AV) equipment, such as
displays, projectors, and room control panels (e.g., Extron, Crestron, AMX).

Infrastructure Management and Optimization:
Manage and administer the core UC infrastructure, including video
communication servers, multipoint control units (MCUs)/bridges, session border
controllers (SBCs), and gateways.
Perform capacity planning and performance analysis of the UC network to ensure
quality of service (QoS) and prevent degradation of voice and video traffic.
Lead the implementation of security controls across the UC environment,
ensuring compliance with DoD STIGs and other security mandates.
Advanced Troubleshooting and Problem Management:
Serve as the Tier 3 escalation point for resolving complex and persistent issues
related to VTC, VoIP, and overall UC system interoperability.
Conduct root cause analysis for major service outages or performance degradation
incidents.
Analyze network packet captures and system logs to diagnose complex real-time
communication problems.

Project Leadership and Mentorship:
Act as the technical lead for major UC projects, such as conference room
technology upgrades or the deployment of new collaboration platforms.
Provide expert technical guidance, on-the-job training, and mentorship to junior
and journeyman telecommunications specialists.
Collaborate with network and cybersecurity teams to ensure seamless and secure
integration of UC systems with the broader IT enterprise.

Minimum Qualifications / Requirements
Experience:
A minimum of seven (7) to ten (10) years of progressive experience in
telecommunications and network engineering.
At least five (5) years of this experience must be focused on designing,
implementing, and managing enterprise-level VTC and VoIP systems (Ciscobased
environments preferred).

Certifications (Baseline):
Must possess a current CompTIA Security+ CE certification (or higher) to meet
DoD 8140 requirements for IAT Level II.
This position requires current industry certifications, including AVIXA CTS,
Extron Specialist/Engineer-level certifications, and Biamp Tesira certifications,
reflecting proficiency in AV fundamentals, control system design, and
professional grade DSP configuration.

Security Clearance:
Must be able to acquire and maintain a DoW Security Clearance

Technical Skills:
Expert-level knowledge of VTC and voice signaling protocols (SIP, H.323,
SCCP).
In-depth, hands-on experience managing Cisco Unified Communications
Manager (CUCM), Cisco Meeting Server (CMS), and Expressway/VCS.
Strong understanding of network engineering principles as they relate to real-time
traffic, including Quality of Service (QoS), multicast, and IP routing.
Proficiency with network and protocol analysis tools (e.g., Wireshark).
Experience securing UC systems in a DoD environment.