HOME IT Operations & Support E2 Helpdesk / Travel Analyst
  • Xla
  • Arlington, MA
  • <72 Hours
  • $65,000–$75,000 / year
Xla VERIFIED EMPLOYER

E2 Helpdesk / Travel Analyst.

IT Operations & Support

E2 Helpdesk / Travel Analyst: our view in 3 lines...

  • The Role:This role supports users of the E2 travel system for a federal agency.
  • The Person:The person will support travelers, approving officials, and system administrators, set up users, assist with profiles and trips, monitor trips and vouchers, troubleshoot E2 and UFMS errors, deliver E2 training, and draft policy correspondence.
  • Requirements:The role calls for two years of experience, a high school diploma or equivalent, and experience in efficient data entry and preparing and delivering reports and other documents.

About the role

XLA is looking for a E2 Helpdesk / Travel Analyst to support a federal agency in Arlington, VA. This position is onsite position Monday-Friday. 

Target Annual Compensation Range for this role will be $65,000 to $75,000. There will also be a competitive benefits component to the package. The exact compensation at which this job is filled will be determined by the skills, experience, and location of the qualified candidate.

 

  • The position will provide support to travelers, approving officials, and system administrators with E2 Travel related issues. This includes setting up new users, profile assistance, trip assistance, routing pool and hierarchy changes, monitoring trips and vouchers, and troubleshooting UFMS related errors
  • Assist with conducting hands-on E2 training for E2 users
  • Ensure compliance of DEA’s Lowest Available Airfare policy. This includes assisting offices in obtaining the correct documentation for voucher purposes
  • Review requests for Fly America Act waivers (individual and annual) 
  • Provide and set maximum reimbursement cost for Rest and Recuperation (R&R) airfare
  • Draft correspondence to DEA employees regarding E2. This will include memorandums on policy, broadcast email updates, and any other related correspondence.

 

General Experience:

  • Requires two (2) years of experience. Relevant experience includes, but is not limited to, efficient data entry and ability to prepare and deliver reports and other documents in support of project(s).

Functional Responsibilities:

  • Duties may include data input, preparing letters, files, forms, and other required documents; communicate with appropriate personnel to obtain necessary information; provide administrative, legal, and technical support.

Minimum Experience/Education/Certification:

  • High School Diploma or other equivalent and two years of experience

 

EEO Statement

XLA is committed to the full inclusion of all qualified individuals and is an equal opportunity employer committed to supporting equality and integrity in the workplace, professional development and education, and an entrepreneurial atmosphere.  

We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 703-584-8317 or via email at humanresources@xla.com. For persons who are deaf, hard of hearing, deafblind, or deaf-disabled, XLA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

We are proud to be an EEO/VETERAN EMPLOYER.

All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against for self-identifying with either category

 

 

 

Published September 28, 2026
Location Arlington, MA