A/V Support Engineer.

Job Description – Audio Visual (A/V) Support Engineer

Job Title: Audio Visual (A/V) Support Engineer

Location: Customer Site (Onsite)

Experience: 3-6 Years

Employment Type: Full-Time

Shift: Business Hours with flexibility for event and executive support

Role Overview

The Audio Visual (A/V) Support Engineer is responsible for supporting, maintaining, and troubleshooting conference room technologies, collaborative meeting platforms, digital signage, and multimedia systems across customer locations. The role requires strong technical expertise in A/V equipment, excellent customer service skills, and the ability to provide white-glove support for executive meetings, boardroom events, and business-critical conferences.

________________________________________

Key Responsibilities

Conference Room & Meeting Support

•            Provide operational support for meeting rooms, boardrooms, training rooms, and collaboration spaces.

•            Ensure all conference room equipment is functional and meeting-ready before scheduled meetings.

•            Support Microsoft Teams Rooms, Zoom Rooms, Cisco Webex Rooms, and other collaboration platforms.

•            Perform pre-meeting checks and proactive room readiness validation.

•            Provide real-time support during business-critical meetings and executive sessions.

•            Troubleshoot audio, video, screen-sharing, and connectivity issues during meetings.

Audio Visual Equipment Support

•            Configure, maintain, and troubleshoot: 

o            Video conferencing systems

o            Cameras and PTZ cameras

o            Audio DSPs

o            Wireless presentation systems

o            Projectors and displays

o            Interactive touch panels

o            Digital signage solutions

o            Microphones and speaker systems

•            Perform hardware replacements and minor repairs when required.

•            Coordinate warranty and vendor support for faulty equipment.

Executive & VIP Support

•            Provide white-glove support for executive leadership meetings.

•            Support board meetings, customer presentations, town halls, and special events.

•            Ensure seamless operation of A/V equipment during critical business sessions.

•            Act as the primary technical contact during executive meetings.

Event & Collaboration Support

•            Support hybrid meetings involving onsite and remote participants.

•            Assist with webinars, live events, training sessions, and company broadcasts.

•            Manage audio/video setup for events and presentations.

•            Coordinate with event organizers and business stakeholders.

Incident & Service Request Management

•            Log and track incidents through ServiceNow or designated ITSM tools.

•            Ensure timely resolution within agreed SLAs.

•            Escalate complex issues to vendors or specialized support teams.

•            Maintain accurate documentation of incidents and resolutions.

Preventive Maintenance

•            Conduct periodic health checks of conference rooms and A/V equipment.

•            Perform firmware and software updates.

•            Maintain inventory of A/V assets and spare equipment.

•            Identify recurring issues and recommend improvements.

Documentation & Knowledge Management

•            Create and maintain room setup documentation and support guides.

•            Update knowledge articles and standard operating procedures.

•            Maintain asset inventory and configuration records.

________________________________________

Required Technical Skills

•            Microsoft Teams Rooms (MTR)

•            Zoom Rooms

•            Cisco Webex Meeting Rooms

•            Poly, Logitech, Crestron, Cisco, and Yealink solutions

•            Audio DSP troubleshooting

•            Digital Signage Platforms

•            HDMI, DisplayPort, USB-C, AV over IP

•            Structured Cabling

•            Video Conferencing Systems

•            Windows 10/11 Administration

•            Basic Network Troubleshooting

•            ServiceNow or ITSM Tools

________________________________________

Preferred Qualifications

•            Bachelor's Degree or Diploma in IT, Electronics, Telecommunications, or related field.

•            3-6 years of Audio Visual Support experience.

•            Experience supporting enterprise collaboration environments.

•            ITIL Foundation Certification.

•            AVIXA CTS (Certified Technology Specialist) certification preferred.

•            Experience in executive and boardroom support environments.

________________________________________

Key Competencies

•            Strong customer service orientation

•            Excellent verbal and written communication

•            Problem-solving and troubleshooting skills

•            Attention to detail

•            Time management

•            Executive presence and professionalism

•            Ability to perform under pressure during live events

________________________________________

Key Performance Indicators (KPIs)

•            Meeting Room Availability

•            SLA Compliance

•            First-Time Resolution Rate

•            Customer Satisfaction (CSAT)

•            A/V System Uptime

•            Executive Support Satisfaction

•            Preventive Maintenance Compliance

•            Incident Resolution Time

Preferred Language Skills (Swiss Customer Environment)

•            French (Mandatory)

•            Spanish (Mandatory)

•            English (Mandatory)

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.