Kaizen Labs builds modern, AI-native software platforms for U.S. government agencies, replacing legacy systems with digital tools for services like recreation registration, permitting, transit, and licensing. The company partners with over 50 agencies across 17 states, serving 40 million residents, and started in outdoor recreation before expanding. Founded in 2022 in New York City, it has raised $35 million in funding from investors including NEA, a16z, and Accel.

Products & services

Resident Chatbot An AI-powered chatbot that handles resident inquiries, provides personalized recommendations, and guides users through workflows to reduce manual communication efforts.
Secure Document & Identity Verification An AI-driven system that validates identities, detects discrepancies, and flags potential fraud with compliance to security and privacy standards.
Data-driven Insights An AI-based analytics tool that transforms raw data into actionable insights and visualizations to support decision-making without manual data processing.
AI-Enhanced Call Center Support An AI-supported call center solution offering call routing, real-time transcription, voice biometric security, and predictive staffing to improve customer service operations.
Program and Content Management Automation An AI tool that automatically generates, updates, and organizes program content to maintain accurate and relevant information for users.
Digital Parks and Recreation Platform A platform that enables residents to reserve facilities, register for programs, manage memberships, and make payments across devices with administrative tools for staff.

Leadership

Kshitij Shah Co-Founder & COO
Leland Sutton Founding Operations Lead

Seniority mix

Entry & junior 0 roles
Mid-level 2 roles
Senior 3 roles
Lead & principal 4 roles
Manager & above 0 roles

Based on 9 open roles

Where they hire

Washington, DC 6 roles
New York, NY 3 roles

Based on 9 roles with a listed city

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