- Anna, LLC
- Huntsville, AL
- Full-Time
- 75 days ago
- $130,000–$160,000
Site Reliability Engineer.
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Site Reliability Engineer: our view in 3 lines...
- The Role:Site Reliability Engineer needed to support a growing customer experience technology platform serving enterprise clients in regulated industries.
- The Person:The person will triage platform incidents, maintain runbooks and playbooks, own monitoring and alerting, operate EKS, Kafka, Knative, and DynamoDB services, and support post-incident reviews and tenant onboarding.
- Requirements:The ideal candidate has 3–5+ years in site reliability, DevOps, or platform engineering, strong Kubernetes operational experience, Datadog or Prometheus/Grafana, Terraform, Helm, and GitOps workflows with ArgoCD or Flux.
About the role
About the Role
We are a customer experience technology company serving enterprise clients across regulated industries including healthcare and financial services. Our platform is growing, and we need an SRE to help us build operational maturity, reduce single-point-of-failure risk, and establish structured incident response capabilities as we scale.
This is a foundational hire. You will work alongside senior infrastructure leadership to take operational ownership of our Kubernetes platform, strengthen monitoring and alerting coverage, develop runbooks, and drive continuous reliability improvement.
What You'll Do
Incident Response
- Triage and respond to escalated platform issues, working collaboratively with engineering and infrastructure teams to identify root causes and drive resolution
- Develop and maintain operational runbooks and playbooks, contributing to a growing knowledge base alongside senior staff
Monitoring & Observability
- Own the monitoring and alerting stack (Datadog) — identify coverage gaps, tune alert thresholds, reduce noise, and eliminate client-discovered outages
- Track and improve MTTR, availability, and change failure rate metrics
- Define and propose SLOs for client-facing services based on actual observability data
- Build dashboards that give leadership visibility into platform health
Platform Operations
- Operate EKS clusters day-to-day: investigate sync failures, pod health issues, node problems, failed deployments
- Operational ownership of Kafka (Strimzi — consumer lag, broker health), Knative (autoscaler, scaling events), and DynamoDB-backed services
- Monitor cross-account drift as new tenant accounts come online
- Support tenant onboarding from an operational readiness perspective
Collaboration & Growth
- Work closely with VP of Infrastructure during ramp period to absorb platform knowledge
- Document operational procedures and contribute to the team knowledge base
- Mentor junior team members as the team grows
- Contribute to post-incident reviews and drive continuous improvement
What You Bring
Required
- 3–5+ years in a site reliability, DevOps, or platform engineering role
- Strong Kubernetes operational experience (EKS preferred) — you've troubleshot pod failures, node issues, and deployment rollbacks in production
- Experience with monitoring and alerting platforms (Datadog preferred; Prometheus/Grafana acceptable)
- Familiarity with incident response processes — you've responded to production incidents
- Ability to read and understand Terraform and Helm charts (you don't need to author complex modules, but you need to navigate them)
- Comfortable with GitOps workflows (ArgoCD or Flux)
- Strong written communication — runbooks, post-incident reviews, and documentation are core deliverables of this role
Preferred
- Kafka operational experience (consumer lag diagnosis, broker health, partition rebalancing)
- Knative or serverless-on-Kubernetes experience
- DynamoDB operational familiarity (throttling, capacity management, GSI patterns)
- Experience with AI-assisted development tools (e.g. Kiro, GitHub Copilot, or similar) and willingness to integrate AI tooling into operational workflows
- Healthcare or compliance-adjacent environment experience (HITRUST, SOC 2, HIPAA)
- Experience defining and implementing SLOs/SLIs
What We Offer
- High-visibility role with direct impact on platform reliability and growth
- Direct mentorship from senior infrastructure leadership during ramp
- Clear growth path: this role is scoped to grow into a senior SRE position as the team scales
- Modern stack: EKS, ArgoCD (GitOps), Strimzi Kafka, Knative, DynamoDB, Datadog, Terraform Cloud
- Impact on a platform serving enterprise healthcare clients — your reliability work directly affects patient care quality
EKS
ArgoCD
Kafka
Knative
Datadog
Terraform