Customer Experience and Contact Platform Associate Manager.

Experience Required 

Solid hands-on engineering experience with a track record of building AI systems, ideally with some exposure to enterprise or production environments. We want people who are passionate about shipping real AI products and are eager to grow their understanding of what it takes to build and run AI systems at scale in regulated environments. 

Core experience 

• Strong engineering background with production experience in Python and similar languages across AI systems 
• Experience building or contributing to RAG pipelines, multi-agent systems or LLM-based products, ideally at meaningful scale 
• Hands-on experience with at least one major cloud AI platform (AWS Bedrock, GCP Vertex AI or Azure AI Studio) 
• Experience designing eval frameworks, red-teaming processes and quality measurement for AI systems 
• A portfolio or track record that demonstrates deployed or near-production AI systems, with an interest in regulated or enterprise environments 
• Some experience working within engineering teams in agile, client-facing delivery contexts 

AI, data and technology awareness 

Practical experience with: 

• Agentic frameworks: LangGraph, LangChain, CrewAI, Agentforce or similar 
• Foundation model providers: Claude Code/Codex/Gemini, OpenAI or AWS Bedrock 
• Vector databases: Pinecone, Weaviate, LlamaIndex or pgvector 
• Cloud platforms: AWS Bedrock, GCP Vertex AI or Azure AI Studio 
• CI/CD for AI: version-controlled prompts, automated testing, deployment pipelines 
• EU AI Act compliance, bias auditing and model drift detection 

Leadership & consulting skills 

• Some technical leadership experience or a demonstrable appetite to grow into team leadership 
• Clear communication of complex technical topics to client stakeholders 
• Experience making and communicating architecture trade-offs under delivery pressure 
• Awareness of commercial models and technical delivery in professional services 
• Comfortable leading within agile, collaborative, fast-moving consulting environments 
• Experience in Telco or Financial Services 

Set yourself apart 

• Certifications in AWS, GCP, Azure or Anthropic AI platforms 
• Open-source contributions to agentic or LLM tooling 
• Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect) 
• EU AI Act or AI governance certifications or published guidance 
• Experience in Telco, Financial Services or Public Sector; our highest-demand client verticals 

What's in it for you 

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: 

• 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. 
• Family-friendly and flexible work policies. 
• Attractive pension plan with financial wellbeing support and resources. 
• Private healthcare insurance plan and Mental Wellbeing support. 
• Employee Assistance Programme, Career Development and Counselling. 
• A range of generous Parental Leave offerings. 

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. 

Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. 

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. 

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement     

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.