- Kelco Industries
- Woodstock, NB
- Full-Time
- 44 days ago
IT Desktop Support.
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IT Desktop Support: our view in 3 lines...
- The Role:This role is for someone supporting employee desktops, laptops, printers, software, and basic network issues in an internal IT environment.
- The Person:The person will troubleshoot IT issues, install and configure equipment, manage support tickets, set up new employees, maintain records, and assist with IT projects and system upgrades.
- Requirements:The ideal candidate has working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, computer hardware, peripherals, basic networking concepts, and an IT ticketing system.
About the role
About the role
- Provide technical support and troubleshooting for desktops, laptops, printers, peripherals, software, and basic network connectivity issues.
- Install, configure, maintain, and replace computers, software, and other IT equipment.
- Respond to and complete assigned IT support tickets in a timely and professional manner, escalating complex issues as needed.
- Support Microsoft Windows operating systems, Microsoft Office/Microsoft 365 applications, ERP, user accounts, access, and general technology needs.
- Set up computers, accounts, and equipment for new employees and assist with equipment changes and employee departures.
- Perform routine maintenance to support the reliability, security, and performance of company IT equipment and systems.
- Maintain accurate records of IT equipment, assignments, repairs, replacements, and other technology assets.
- Provide courteous and responsive technical assistance to employees while following established IT security and confidentiality practices.
- Assist with IT projects, system upgrades, implementations, and other IT-related responsibilities as assigned.
Qualifications
- High school diploma or equivalent required; Associate degree or technical training in Information Technology, Computer Science, or a related field preferred.
- Previous experience providing desktop, help desk, or end-user technical support preferred.
- Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, computer hardware, peripherals, and basic networking concepts.
- Experience working with an IT ticketing system preferred.
- Ability to troubleshoot technical issues independently and determine when escalation is appropriate.
- Ability to communicate effectively with both technical and non-technical employees.
Benefits
- 401(k)
- 401(k) matching
- Medical, Dental, Vision Insurance
- Short-Term Disability, Long-Term Disability, Accident, Critical Illness insurance
- Identity Theft, Legal, and Pet Insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
Work Location: In person
