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Technical Support Analyst (German Speaker).

Cybersecurity & Info Security
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Technical Support Analyst (German Speaker): our view in 3 lines...

  • The Role:This role is for a German-speaking technical support analyst supporting customers using DigiCert’s certificate and trust platform.
  • The Person:The person will handle customer support tickets, emails, phone calls and chats, document issues in CRM, follow up with customers, work with support engineers, and contribute to Knowledge Centred Support.
  • Requirements:The ideal candidate has professional working proficiency in German, 1+ years technical support or IT client interfacing experience, and knowledge of Internet principles, networking protocols, PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, UNIX script commands, Microsoft Windows Servers, Apache, Linux, CISSP, MCSE and CCNA.

About the role

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

 

Job summary

We are in the market for a Technical Support Analyst with business proficiency in German Speaker to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

This is a hybrid position in Cape Town.

 

What you will do

 

  • Deliver world-class customer service to resolve customer concerns and retain customers
  • Build successful long-term relationships with external clients to ensure customer loyalty
  • Partner with technical support engineers to resolve issues reported by customers
  • Engage with internal and external customers via support tickets, email, phone, and chat
  • Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
  • Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
  • Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
  • Gather accurate information and document customer issues in our CRM tool
  • Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

 

What you will have

  • Professional working proficiency in German (essential)
  • 1+ years technical support or IT client interfacing experience
  • Computer Science, Information Systems or Information Technology qualification
  • Basic understanding of Internet principles, terminology and functionality
  • Basic understanding of networking protocols and devices, web servers and VPN
  • Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
  • Familiarity with UNIX script commands, website/web server administration (advantageous)
  • Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
  • Certifications such as CISSP, MCSE and CCNA (advantageous)
  • Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

 

Benefits

  • Competitive compensation and comprehensive benefits package  
  • Generous paid time off, including holidays and additional leave options  
  • Family-friendly leave policies, including maternity, paternity, and other supportive leave programs  
  • Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources  
  • Pension, life insurance, and income protection benefits (location dependent)  
  • Employee Assistance Program with 24/7 confidential support for employees and their families  
  • Education assistance and professional development opportunities  
  • Access to LinkedIn Learning and continuous learning resources  
  • Employee referral bonus program and additional company perks and discounts  
  • Business travel insurance and global employee support programs 

 

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

 

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Published July 27, 2026
Location Cape Town, South Africa
Category Cybersecurity & Info Security  

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