- MP Acquisition, LLC
- Madison Heights, MI
- Full-Time
- 33 days ago
IT Support Specialist/Systems Administrator.
Before you go
Before you leave us, sign up for our email alerts
We don't do job spam, just the best digital jobs delivered straight to your inbox.
IT Support Specialist/Systems Administrator: our view in 3 lines...
- The Role:This role is for an IT support specialist/system administrator who supports software deployment, client troubleshooting, and internal network and systems support.
- The Person:The person will answer IT tickets, troubleshoot hardware and software, install software and hardware, manage third-party vendors, support and install software packages for clients, and maintain the software licensing system.
- Requirements:The ideal candidate has a Bachelor’s degree in IT or related field, experience with IT ticketing systems and clients in a support role, Hubspot preferred, and CompTIA A+ or Microsoft certificated solutions (MCSA) a plus.
About the role
Job Summary:
The IT software support specialist will work as part of the IT team. The primary responsibility of this role is to support our software deployment and development and provide troubleshooting and support services to our clients. You will be central to creating and maintaining our support framework for this software product. This role will also include supporting and troubleshooting for our internal network and systems when required. This is an onsite position.
Essential/Key Functions
- Help desk support for Windows and Mac systems
- Troubleshoot hardware/software
- Install software/hardware
- Manage 3rd party vendors
- Answer IT tickets
- Work with clients to support and install software packages.
- Maintain and administer licensing system for software.
- Read and comprehend instructions and follow established procedures
- Follow all safety guidelines and operate in a safe manner
- Physical presence on the job is essential and necessary including weekends and holidays if deemed necessary by the company
- Other duties as assigned by management
Management Responsibilities: None
Minimum (Required) Qualifications:
Education and Experience
- Bachelor’s degree in IT or related field required
- Experience working with IT ticketing systems preferred
- Experience working with clients in a support role preferred
- Experience with Hubspot preferred
- Excellent computer skills required
- Certifications such as CompTIA A+, Microsoft certificated solutions (MCSA) are a plus
Knowledge, Skills and Abilities
- Must be well organized
- Software knowledge
- Excellent verbal and written communication skills
- Project Management skills
- Must manage time well
- Must support mission and purpose of the company and be committed to professional and personal growth
- Ability to work as part of a team and interface with other departments.
- Good analytical skills
- Ability to prioritize in the face of multiple tasks
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
