Senior UX Designer.

Position: Senior UX Designer

Location: Toronto, ON (Onsite)

Job ID#: RQ11392

Duration: 7 Months

Role Overview

We are seeking a Senior UX Designer to lead
end-to-end user experience design activities for a large-scale digital
transformation initiative within the Ontario Public Sector. This role will
transform business requirements, user insights, and service needs into
intuitive, accessible, and user-centered digital experiences.

The successful candidate will lead user research,
stakeholder engagement, usability testing, and design validation activities.
You will collaborate closely with product owners, business stakeholders,
architects, developers, and cross-functional teams in an Agile environment to
ensure that user needs and business objectives are aligned throughout the
product lifecycle.

As the UX subject matter expert, you will provide strategic
leadership in user experience, service design, accessibility, and continuous
improvement, helping deliver consistent and high-quality digital experiences.

Key Responsibilities

• Lead
  end-to-end UX design activities across the product development lifecycle,
  including discovery, research, design, prototyping, testing, validation,
  implementation, and continuous improvement.
• Plan
  and conduct user research and stakeholder engagement activities, including
  interviews, workshops, surveys, and usability testing.
• Translate
  research findings into personas, customer journey maps, service
  blueprints, information architecture, user flows, wireframes, mockups, and
  prototypes.
• Design
  intuitive, accessible, and user-centered digital experiences using UX/UI
  best practices, human-centered design principles, accessibility standards,
  and established design systems.
• Collaborate
  with product owners, business stakeholders, and Agile delivery teams to
  align user needs with business objectives.
• Develop
  UX strategies and provide expert advisory services related to digital
  experience, service design, usability, and performance measurement.
• Support
  solution architecture activities, options analysis, and business case
  development.
• Ensure
  user feedback and usability insights are incorporated throughout the
  product lifecycle.

Qualifications & Experience

UX Research & Design

• 5+
  years of experience leading human-centered UX research and design for
  complex digital products and services.
• Demonstrated
  experience conducting user research activities, including interviews,
  workshops, surveys, usability testing, and stakeholder consultations.
• Proven
  experience leading end-to-end UX design initiatives from discovery through
  delivery.
• Experience
  creating personas, journey maps, service blueprints, information
  architecture, user flows, wireframes, mockups, and interactive prototypes.
• Experience
  applying accessibility standards and design systems in digital product
  development.
• Experience
  establishing UX metrics, performance measurements, and continuous
  validation practices.

Service Design, Accessibility & Digital Delivery

• 3+
  years of experience in service design and digital product delivery.
• Strong
  understanding of human-centered and evidence-based design methodologies.
• Hands-on
  experience creating wireframes, prototypes, and proof-of-concepts using
  Figma or equivalent UX tools.
• Demonstrated
  knowledge of accessibility standards including AODA and WCAG.
• Experience
  supporting product and service design initiatives through journey mapping,
  prototyping, and validation.
• Experience
  contributing to UX strategies, service standards, and digital experience
  improvements.

Communication & Stakeholder Management

• Strong
  analytical, facilitation, communication, and problem-solving skills.
• Experience
  leading stakeholder workshops and gathering business requirements.
• Ability
  to build consensus and manage competing priorities across diverse
  stakeholder groups.
• Experience
  providing strategic recommendations and advisory services to project teams
  and senior leadership.

Agile & Public Sector Experience

• Experience
  working within Agile, Scrum, Lean, or DevOps environments.
• Experience
  managing user stories, sprint planning, backlog refinement, and user
  acceptance activities.
• Proven
  ability to collaborate across the full product lifecycle from discovery
  through implementation.
• Hands-on
  experience with Azure DevOps or similar project delivery tools.
• Experience
  supporting public sector, government, or large-scale digital
  transformation initiatives.

Must-Have Requirements

• 5+
  years of UX research and design experience for complex digital products
  and services.
• Experience
  planning and conducting user research and stakeholder engagement
  activities.
• Experience
  leading end-to-end UX design initiatives.
• Strong
  proficiency in UX/UI best practices and human-centered design.
• Experience
  collaborating with product owners, business stakeholders, and Agile teams.
• Experience
  with Figma.
• Experience
  working within Agile delivery environments.
• Experience
  with Azure DevOps or similar tools.
• Experience
  supporting public sector or large digital transformation initiatives.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve
customers in two ways, we provide:

1. Digital
   Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
2. Recruitment:
   Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital
provides a business system that enable us to provide the Expert Technical staff
needed to solve challenging business and IT problems. IT leaders in the most
reputable organizations in Canada have relied on Symbiotic Digital to help them
staff difficult assignments with proven Experts uniquely evaluated by our
proven QMS- Quality Management System Staff Development Model. We are a 100%
Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: RecDep@symbioticgroup.com

View All Jobs online at: https://www.symbioticgroup.com/view-jobs/