- Lyratechgroup
- Eagan, MN
- 30 days ago
- $70,000 – $75,000
Support Engineer- Tier II.
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Support Engineer- Tier II: our view in 3 lines...
- The Role:This is a Tier II support engineer role for someone with IT support experience and Microsoft 365, networking, and Azure knowledge.
- The Person:The person will diagnose and troubleshoot technical issues, maintain computer systems, provide remote and on-site support, and document processes, issues, and solutions.
- Requirements:The ideal candidate has at least 3 years as a Tier 2 IT engineer, experience in 365 administration, networking, printer troubleshooting, Azure, and MS-102 or MD-102 certification.
About the role
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies. The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.
Your work as the Tier II Support Engineer includes several components:
• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions
Our ideal Tier II Support Engineer has the following qualifications:
• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem-solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• A degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus
The targeted base compensation for this role is $70,000-$75,000 and will operate in Eagan, Minnesota. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!
