- SpikeIT Global Solutions, Inc.
- Newark, NJ
- Contract
- 31 days ago
Desktop Support Engineer.
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Desktop Support Engineer: our view in 3 lines...
- The Role:This role is for an experienced desktop support engineer providing Level 1 and 2 support.
- The Person:The person will troubleshoot hardware, software, network, and printer issues and provide Level 1 and 2 support by phone, email, and remote tools.
- Requirements:The ideal candidate has 4–6 years’ experience or a college degree, plus Windows AD, Office 365, DHCP, DNS, LAN/WAN, a ticketing system, and asset management.
About the role
Company Description
Job Description
Position: Desktop Support Engineer
Location: Newark, NJ
Schedule: 5 days per week, onsite.
Interview Process: Initial phone screening, followed by an in-person interview.
You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues.
Requirements:
- 4–6 years’ experience or college degree
- Windows AD, Office 365, DHCP, DNS, LAN/WAN
- Ticketing system, asset management, vendor coordination
- Strong customer service and communication skills
- Saturday and holiday availability
Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.
Note:
- Fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM.
- Must be available to work Saturdays and certain holidays as part of a 24/7 support team.
Additional Information
All your information will be kept confidential according to EEO guidelines.
