PT E-commerce & Customer Experience Specialist (New York).

<p>We are looking for an PT E-commerce &amp; Customer Experience Specialist to join our Nordic Knots team in New York. We are searching for someone with experience in interior design and a passion for creating flawless customer experiences. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design.</p><h2><strong>The Role</strong></h2><p>As an PT E-commerce &amp; Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience on weekends. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes.</p><h2><strong>Your Responsibilities</strong></h2><ul><li><p>Advise and guide customers on interior design choices and product selections via email, chat, or phone.</p></li><li><p>Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.</p></li><li><p>Manage returns, process refunds, and support logistical needs across the shopping journey.</p></li><li><p>Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.</p></li><li><p>Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.</p></li></ul><h2><strong>About You</strong></h2><ul><li><p>Degree in Interior Design or a related field.</p></li><li><p>Professional experience in interior design and customer advisory roles.</p></li><li><p>Native-level fluency in English with excellent written communication skills.</p></li><li><p>Previous experience working in customer service, e-commerce, or client-facing roles.</p></li><li><p>Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.</p></li><li><p>Proactive, adaptable, and energized by working in a fast-paced, start-up environment.</p></li><li><p>Zendesk experience is a plus.</p></li><li><p>Fluent in another language is a plus</p></li><li><p>Available to work Saturday &amp; Sunday every week <br></p></li></ul><p><strong>Nordic Knots</strong></p><p>Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.</p><p><strong>What we offer</strong><br>We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.</p><p>At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.<br></p><p><strong>Compensation &amp; Benefits</strong><br>- Pay: $20 - $26 per hour.</p><p>- Company sponsored medical plan (100% medical coverage)</p><p>- Pro rata 15 days paid Vacation every 12 months starting (20 days after 2 years of Service)</p><p>- Nodic Knots 401(k) retirment plan<br></p>