Network Operations Manager (US - Remote).

Remote DevOps & Engineering Full-Time

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Network Operations Manager (US - Remote): our view in 3 lines...

The Role:This role leads network operations and operational excellence for an AI-driven networking platform and router products used by ISPs.
The Person:The person will lead operational excellence, set production-readiness standards, run service and reliability reviews, own automation and tooling roadmaps, and drive incident and improvement programs across engineering and support teams.
Requirements:The ideal candidate has 8+ years of experience in production operations, reliability, service management, GCP, Oracle Cloud Infrastructure, Kubernetes, and production monitoring platforms such as Grafana, Prometheus, Datadog, and Splunk.

About the role

<div><div><p>AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience.</p><p>AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.</p><p>AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam.</p><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">The Network Operations Manager </span><span lang="EN-US" xml:lang="EN-US" data-contrast="none">will establish and lead the management system that enables Network Operations to deliver reliable, predictable and continuously improving production services. This leader converts operational data into action, turns repeatable work into automation, strengthens cross-functional production governance and ensures that new products, services and releases are operationally ready before they enter steady-state support.</span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":259}"> </span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">This is a builder role. </span><span lang="EN-US" xml:lang="EN-US" data-contrast="none">The successful candidate will create practical standards, operating rhythms and measurable controls while developing a small, high-impact team. The role partners closely with Support, Operations, SRE, Engineering, DevOps, QA, Database Engineering, Product and Security.</span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":259}"> </span></p><p> </p></div><div><h2 role="heading" aria-level="1"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 1">Role mandate</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":260,"335559739":100,"335559740":259}"> </span></h2></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Build and lead the Operational Excellence function, including its operating model, roadmap, </span><span data-ccp-parastyle="List Bullet">governance</span><span data-ccp-parastyle="List Bullet"> and talent.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Own the automation and tooling strategy for Network Operations, prioritizing work that reduces manual effort, repeat </span><span data-ccp-parastyle="List Bullet">incidents</span><span data-ccp-parastyle="List Bullet"> and operational risk.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Define and govern operational-readiness criteria for new products, </span><span data-ccp-parastyle="List Bullet">services</span><span data-ccp-parastyle="List Bullet"> and significant changes before production handoff.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="4" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Create the metrics, management </span><span data-ccp-parastyle="List Bullet">reviews</span><span data-ccp-parastyle="List Bullet"> and continuous-improvement mechanisms that improve reliability, </span><span data-ccp-parastyle="List Bullet">efficiency</span><span data-ccp-parastyle="List Bullet"> and customer outcomes.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><p role="heading" aria-level="1"> </p><h2 role="heading" aria-level="1"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 1">What you will own</span></span></h2></div><div><h3 role="heading" aria-level="2"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 2">Operational management system</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":180,"335559739":60,"335559740":259}"> </span></h3></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="5" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Design and run the operational cadence: service reviews, reliability reviews, action tracking, risk </span><span data-ccp-parastyle="List Bullet">reviews</span><span data-ccp-parastyle="List Bullet"> and executive reporting.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="6" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Define standards, procedures, controls and ownership models across Support, Operations and Operational Excellence.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="7" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Develop </span><span data-ccp-parastyle="List Bullet">a maturity</span><span data-ccp-parastyle="List Bullet"> roadmap and prioritize improvements using service performance, operational </span><span data-ccp-parastyle="List Bullet">risk</span><span data-ccp-parastyle="List Bullet"> and business impact.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="8" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Lead root-cause-driven improvement programs and ensure corrective actions produce durable outcomes.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><h3 role="heading" aria-level="2"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 2">Automation and tools</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":180,"335559739":60,"335559740":259}"> </span></h3></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="9" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Own the Network Operations automation and </span><span data-ccp-parastyle="List Bullet">tools</span><span data-ccp-parastyle="List Bullet"> roadmap, intake </span><span data-ccp-parastyle="List Bullet">process</span><span data-ccp-parastyle="List Bullet"> and value measurement.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="10" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Guide</span><span data-ccp-parastyle="List Bullet"> Automation & Tools Engineers in building self-service workflows, integrations, observability </span><span data-ccp-parastyle="List Bullet">enhancements</span><span data-ccp-parastyle="List Bullet"> and safe operational automation.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="11" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Measure automation impact through toil reduction, faster recovery, fewer </span><span data-ccp-parastyle="List Bullet">errors</span><span data-ccp-parastyle="List Bullet"> and improved service consistency.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><h3 role="heading" aria-level="2"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 2">Operational readiness and service transition</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":180,"335559739":60,"335559740":259}"> </span></h3></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="12" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Define production-readiness standards covering observability, </span><span data-ccp-parastyle="List Bullet">alerting, </span><span data-ccp-parastyle="List Bullet">support model, runbooks, SLOs, capacity, resilience, security, recovery, </span><span data-ccp-parastyle="List Bullet">ownership</span><span data-ccp-parastyle="List Bullet"> and escalation.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div></div><div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="13" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Review and govern operational readiness for designs created by Engineering; </span><span data-ccp-parastyle="List Bullet">identify</span><span data-ccp-parastyle="List Bullet"> gaps, risks and acceptance conditions before launch or handoff.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="14" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Ensure </span><span data-ccp-parastyle="List Bullet">the support and </span><span data-ccp-parastyle="List Bullet">operation</span><span data-ccp-parastyle="List Bullet">s</span><span data-ccp-parastyle="List Bullet"> teams receive the knowledge, access, documentation, </span><span data-ccp-parastyle="List Bullet">tooling</span><span data-ccp-parastyle="List Bullet"> and training </span><span data-ccp-parastyle="List Bullet">required</span><span data-ccp-parastyle="List Bullet"> to support new services.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="15" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Track readiness exceptions and post-launch stabilization commitments to closure.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><h3 role="heading" aria-level="2"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 2">Metrics, </span><span data-ccp-parastyle="heading 2">insights</span><span data-ccp-parastyle="heading 2"> and continuous improvement</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":180,"335559739":60,"335559740":259}"> </span></h3></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="16" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Build dashboards and scorecards for availability, reliability, incident performance, change health, support quality, toil, automation </span><span data-ccp-parastyle="List Bullet">value</span><span data-ccp-parastyle="List Bullet"> and improvement delivery.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="17" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Translate operational data into clear priorities and decision-ready reporting for the Director of Network Operations and executive stakeholders.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="18" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Create mechanisms to capture lessons, standardize effective </span><span data-ccp-parastyle="List Bullet">practices</span><span data-ccp-parastyle="List Bullet"> and sustain gains over time.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><h3 role="heading" aria-level="2"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 2">Leadership and partnership</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":180,"335559739":60,"335559740":259}"> </span></h3></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="19" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Set clear outcomes, coach team members and build a culture of accountability, curiosity, service and continuous improvement.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="20" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Influence across organizational boundaries and resolve competing priorities using data, customer </span><span data-ccp-parastyle="List Bullet">impact</span><span data-ccp-parastyle="List Bullet"> and operational risk.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="21" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Act as a trusted delegate to the Director of Network Operations for operational-excellence initiatives and governance forums.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><p role="heading" aria-level="1"> </p><h2 role="heading" aria-level="1"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 1">Required qualifications</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":260,"335559739":100,"335559740":259}"> </span></h2></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">8+ years of experience supporting or operating large-scale production environments.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">8</span><span data-ccp-parastyle="List Bullet">+ years of experience across technology operations, production operations, reliability, service management, operational </span><span data-ccp-parastyle="List Bullet">excellence</span><span data-ccp-parastyle="List Bullet"> or related disciplines, including 3+ years leading people or major cross-functional programs.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Experience supporting broadband, telecommunications, networking, or service provider solutions.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Strong understanding of customer-premises equipment (CPE) including: Broadband Gateways, Residential Gateways, Router, ONTs (Optical Network Terminals), Wi-Fi access points, Mesh networking solutions</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Experience working with Internet Service Providers (ISPs) or telecommunications operators as customers.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or cloud services.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Strong understanding of cloud infrastructure including: Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI)</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Experience working closely with DevOps and Platform Engineering teams supporting CI/CD pipelines and production deployments.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div></div><div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"> Experience supporting distributed microservice-based applications running in Kubernetes or containerized environments.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Strong understanding of production monitoring and observability platforms such as: Grafana, Prometheus, Datadog, Splunk, ELK/OpenSearch</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Experience leading production incident response for customer-facing services.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Strong understanding of production networking concepts including: TCP/IP, DNS, DHCP, Routing, VPN, Load Balancing, Firewalls</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Experience coordinating production changes across Engineering, DevOps, QA, Database Engineering, Cloud Engineering, and Security teams.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Demonstrated success building or materially improving operational practices in a complex, customer-facing production environment.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Strong knowledge of incident, problem, change, service transition, observability, reliability and continuous-improvement practices.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Experience creating automation or tooling roadmaps and partnering with engineers to deliver measurable operational outcomes.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Ability to define useful metrics, analyze trends and communicate decisions and risks clearly to technical and executive audiences.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Bachelor’s degree in engineering, computer science, information systems, operations or equivalent practical experience.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><p><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":240}"> </span></p></div><div><h3 role="heading" aria-level="1"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 1">Preferred qualifications</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":260,"335559739":100,"335559740":259}"> </span></h3></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="22" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Hands-on familiarity with APIs, </span><span data-ccp-parastyle="List Bullet">scripting</span><span data-ccp-parastyle="List Bullet"> and modern delivery practices.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="23" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Experience scaling operations across multiple customers, </span><span data-ccp-parastyle="List Bullet">regions</span><span data-ccp-parastyle="List Bullet"> or a 24×7 support model.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="24" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Familiarity with TR-069, TR-369 (USP), or similar remote device management protocols.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="25" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Experience supporting ACS or cloud-based device management platforms.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="26" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Understanding of</span><span data-ccp-parastyle="List Bullet"> DOCSIS, GPON/XGS-PON, or Fiber-to-the-Home (FTTH) environments.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="27" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Experience building operational readiness programs for firmware or cloud service releases.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="28" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="List Bullet">Experience working with large service providers such as cable operators, telecommunications companies, or broadband providers.</span></span><span data-ccp-props="{"201341983":0,"335559739":70,"335559740":254}"> </span></p></li></ul></div><div><p> </p><p><em><strong><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":259}">This position is fully remote within North America. Please note that we are unable to offer visa sponsorship for this role.</span></strong></em></p><p>Annual salary range: $110,000 - $160,000</p><p> </p><p>Join AXON Networks!</p><p>At AXON Networks, we promote equal opportunities in all our recruitment processes, ensuring non-discrimination on the basis of gender, age, origin, disability, or any other personal circumstances. We assess talent based on objective criteria and foster an inclusive and diverse working environment.</p><div><div><p><a href="http://www.axon-networks.com/" target="_blank" rel="noopener">axon-networks.com</a></p><p><a href="../jobs/jobs/">axon-networks.hire.trakstar.com</a></p></div></div></div></div>

Published August 31, 2026

Location Irvine, CA

Category DevOps & Engineering

Job Type Full-Time

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