IT Service Desk.

IT Operations & Support Full-Time

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IT Service Desk: our view in 3 lines...

The Role:This role is for an IT service desk professional supporting employees with hardware, software, and networking issues.
The Person:The person will handle incoming IT requests, troubleshoot hardware and software issues, escalate complex problems, manage queues and alerts, maintain inventory and reports, and keep standard operating procedures up to date.
Requirements:The ideal candidate has BS degree in Computer Science or related field, minimum 2 years of relevant work experience, proficiency with Windows 7, 8, 10, 2008, 2012, 2019 server and MS Office Suite, and knowledge of Atlassian JIRA system.

About the role

The IT Service Desk is the first point of contact for all employee related IT troubleshooting and support. You will work with internal IT team members in maintaining and responding to all hardware and software IT requests as well as prepare new equipment for new team members and make sure they are equipped to hit the ground running on their first day. We are looking for a team player who is obsessed with customer service and able to handle multiple requests in a fast-paced environment.

Essential Duties and Responsibilities:

Acts as an escalation point where difficult or controversial tasks are received. Responds to requests for various hardware, software, peripheral, and networking technical assistance, escalate more complex problems to appropriate senior level team member
Monitor Service Desk for requests/incident assigned and process first-in first-out based on priority and respond quickly and effectively
Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting ITSD service level requirements
Perform, schedule, work queues and monitor system alerts activity
Ensure users are assigned appropriate resources
Provides complex and unique technical troubleshooting assistance to the end user’s satisfaction
Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner
Must be able to demonstrate solid knowledge of major desktop software applications and networking concepts
Must be able to isolate issues and define problems clearly and articulate solutions in a clear, concise, and consultative manner
Must have strong customer service orientation; be able to maintain a professional demeanor, and work under pressure to handle critical issues in timely manner
Take Ownership of ITSD fixed asset inventory and maintain in an appropriate level of accuracy
Participate in technology related projects in line with business requirements as directed by IT Management
Develop the manage tools for increase efficiency for the workflow of ITSD as needed
Generate ITSD score card weekly report and ensure to meet the minimum requirement
Provides and maintains IT inventory weekly report to management
Create and perform maintenance for all ITSD standard operating procedures
Perform other job duties as assigned*

Knowledge and Skills:

Proficiency with Windows 7, 8, 10, 2008, 2012, 2019 server and MS Office Suite
TCP/IP, UDP, FTP, LAN ,WAN , Switch , Router , IP Addressing , subnetting, DHCP,DNS concepts
Knowledge for AD/Exchange
Strong verbal and written communication skills; must effectively communicate the scope of work and technical finding or recommendations to a non-technical audience
Ability to provide excellent customer service
Ability to apply diagnostic techniques for problem troubleshooting

Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
Excellent written and verbal communication skills in English

Required Qualifications:

BS degree in Computer Science or related field

Preferred Qualifications:

Knowledge of Atlassian JIRA system
Minimum 2 years of relevant work experience

Working Conditions:

Office Only: Typically works in an office environment
Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time

$28.84-$31.25/hourly is an estimated pay range for this role working in Fremont, California office. The final amount will be determined based on the qualifications & experience of the candidate relative to the role. Our employee comprehensive benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.

Published September 2, 2026

Location Fremont, CA

Category IT Operations & Support

Job Type Full-Time

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