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Parrish Medical Center VERIFIED EMPLOYER

IT Supervisor.

IT Operations & Support Full-Time
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IT Supervisor: our view in 3 lines...

  • The Role:This role supervises service desk and desktop support operations for a healthcare organisation.
  • The Person:The person will lead service desk and desktop support staff, resolve incidents and service requests, manage endpoint and desktop lifecycle processes, improve service delivery, and coordinate escalations, vendors, and staff development.
  • Requirements:The role requires an associate degree in Information Technology, Computer Science, or a related field, 3 to 5 years of IT-related experience, and ITIL Foundation or Six Sigma Yellow Belt certification within 1 year.

About the role

*Start Date on or after 10/05/2026*

Department:
Information Technology

Schedule/Status:

days; Full Time

Standard Hours/Week:
40

General Description:

The IT Supervisor reports to the Executive Director of IT and is responsible for leading day-to-day operations of the Service Desk and Desktop Support functions. This role ensures high-quality, timely end-user support across the organization, while driving operational efficiency, standardization, and continuous improvement. This position oversees technical teams that provide front-line support and desktop services, ensuring alignment with organizational priorities and IT best practices. This position shall exemplify the desired Culture of Choice and philosophies of Parrish Healthcare.

Key Responsibilities:

  • Provide leadership and direct supervision to Service Desk and Desktop Support staff, including workload management and staffing coverage.
  • Ensure timely resolution of incidents and service requests while maintaining high customer satisfaction and service level performance.
  • Oversee IT service delivery processes and ensure adherence to established procedures and ITSM best practices.
  • Coordinate escalation and resolution of complex technical issues across IT teams.
  • Standardize troubleshooting, documentation, and knowledge base development.
  • Oversee desktop lifecycle management including deployment, imaging, patching, and asset tracking.
  • Ensure endpoint security, compliance standards, and protection measures are implemented.
  • Monitor service desk metrics and identify opportunities to improve efficiency and user experience.
  • Lead process improvement initiatives and workflow optimizations.
  • Partner with IT leadership and departments to align support operations with organizational priorities.
  • Oversee onboarding/offboarding processes and device provisioning.
  • Provide staff development including coaching, training, and performance evaluations.
  • Conduct root cause analysis and implement corrective actions.
  • Coordinate vendor interactions and technology-related services.
  • Stay current with emerging technologies and industry trends.
  • Performs similar or related duties as assigned.
  • Knows fire, disaster and safety procedures and regulations as it pertains to the work area
Requirements:
Formal Education:
  • Associate degree in Information Technology, Computer Science, or related field required. 
Work Experience:
  • 3 to 5 years of IT-related experience is required. 1 to 2 years of progressive IT support experience, including supervisory or lead, is preferred. 
Required Licenses, Certifications, Registrations:
  • Valid State of Florida Drivers License (FDL) and Motor Vehicle Record (MVR) that is acceptable to PMC’s corporate automobile insurance carrier is strongly preferred — license will be screened prior to employment and annually thereafter (if applicable). 
  • AHCA fingerprint clearance required.
  • ITIL Foundation or Six Sigma Yellow Belt certification is required to be obtained within 1 year of employment. 
Full Time Benefits: 
Eligible to participate in a number of PMC-sponsored benefits, including: 
  • Annual Accrual of 152 Personal Leave Bank (PLB) Hours 
  • Health, Dental and Vision Insurance 
  • 403(b) Retirement Program 
  • Tuition Reimbursement/Educational Assistance 
  • EAP, Flex Spending, Accident, Critical and Other Applicable Benefits 
Published September 10, 2026
Location Titusville, FL
Category IT Operations & Support  
Job Type Full-Time  

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