IT Support Analyst.

The Role:

We are looking for a hands-on IT Support Analyst to join the technical team at Skyports. Working with the IT Operations Manager, you will provide local IT support for users in London and remote assistance to Skyports offices across the UK and internationally.

This role would suit an energetic individual with a passion for technology. You will gain experience across the Microsoft 365 and Azure AD stack, provide first-class support using established ITIL helpdesk practices, and support users across all business units and technical operations teams.

In return, you will receive the support and freedom needed to build your skills and develop your career. You will have the opportunity to broaden your experience across a range of technologies while helping Skyports achieve its goals. As the company grows, this role will offer the right person the chance to progress at an accelerated pace.

The role will be based out of our London office.

You will report to the IT Operations Manager and work closely with colleagues across technical operations, engineering, and the wider business.

Key Responsibilities:

• Support the delivery of infrastructure projects with the IT Operations Manager
• Assist users with desktop support and Microsoft cloud-based services.
• Identify areas for improvement, including recurring faults, and report these issues to the IT Operations Manager.
• Manage user accounts, devices, and shared resources for all staff.
• Ensure the IT helpdesk and all IT support requests are actioned in accordance with helpdesk procedures and priorities.
• Work closely with other members of the technical team and wider business to ensure projects are delivered successfully
• Provide training to local staff on IT operations and policies.
• Provide a flexible, adaptable, and diplomatic service for all staff, in person and remotely, to help resolve IT issues and ensure IT works effectively for them.

You should be comfortable working in a busy support environment, communicating clearly with users at different levels of technical knowledge, and taking ownership of issues through to resolution.

About You:

• Windows 11
• Microsoft 365
• Microsoft SharePoint, OneDrive, and Teams
• Microsoft Entra ID and Intune
• Documentation and instruction writing

Nice to Haves

• Familiar with ITIL helpdesk practices
• Good understanding of information security standards; e.g. Cyber Essentials and ISO 27001.
• Intune (Microsoft Endpoint) for Windows and IOS devices
• Azure SSO, SAML

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in an innovative and growing industry.
• A collaborative and dynamic work environment with ample opportunities for professional development.
• Flexible working arrangements and a supportive team culture.

How to Apply:

If you’re passionate about technology and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.