Customer Engineer (m/f/d).

As a member of the Field Service Operations (FSO) Customer Engineer team, you will play a key role in supporting the successful startup and ongoing operation of a major Applied Materials customers' greenfield semiconductor fab in Dresden.

In this position, you will provide expert technical support and troubleshooting, leveraging deep expertise in one or more Applied Materials platforms to ensure high equipment performance, customer satisfaction, and operational excellence. 

Travel: up to 20% (higher during the first 12 months) 

As part of our comprehensive development program, you will complete an initial six-month onboarding and training phase, followed by a unique 12-month international training assignment in Taiwan. This immersive experience will provide extensive technical learning, practical field exposure, and the opportunity to collaborate with global experts.

What You'll Do 

• Able to perform routine preventative maintenance within established timeframes.  Completes quality repairs. 

• Respond to fab issues by communicating with other engineers and participating in escalation conference calls.  May participate in projects to reduce costs and increase uptime. 

• Perform all standard installation activities through Hardware start-up (T1) unassisted.  Performs standard basic process start-ups (T2) with assistance. 

• Verify operational quality of system equipment.  Assist senior engineers as needed. 

• Apply diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.  Ability to diagnose and resolve technical problems.  Uses training and experience to identify process, software or hardware related system problems. 

• Strive to perform BKM’s.  Uses knowledge management systems.  Follow all IP guidelines. 

• Assume responsibility for complete customer satisfaction within the work area.  Assists in planning, communicating, and coordinating support plans with customer management. 

• Comply with all safety procedures and consistently demonstrates safety as a value. 

What You'll Learn 

Applied Materials provides comprehensive training to help you strengthen your existing expertise in: 

• Semiconductor manufacturing technologies 

• Advanced vacuum and plasma systems 

• Equipment diagnostics and troubleshooting 

• Customer-facing technical support 

• Cleanroom operations and best practices 

• Installation and optimization of highly sophisticated manufacturing equipment 

Minimum Qualifications 

• Associate degree / bachelor's degree / master's degree in electrical engineering / mechanical engineering / Mechatronics, Military technical training, Trade certification, or equivalent technical experience 

• 2-4 years of experience in field service, maintenance, manufacturing support, installation engineering, or a related technical role 

• Ability to read and interpret electrical and mechanical schematics

• Experience identifying and resolving technical issues through structured troubleshooting 

• Basic mechanical and technical aptitude involving pneumatics, hydraulics, electronics, vacuum systems, or thermodynamics

• Familiarity with hand tools, power tools, and test equipment, including digital multimeters 

• Strong verbal and written communication skills 

• Basic proficiency with Microsoft Excel, Word, and PowerPoint 

• Valid authorization to live and work in Germany (EU/EEA citizenship or a valid work visa/residence permit) and the ability to travel within Europe for customer site visits. While we support visa arrangements for the Taiwan training assignment, you must have the legal right to return and work in Germany after completing the 12-month training program

• Valid driver's license 

• Ability to meet all customer site requirements, including safety, environmental, and health-related protocols 

Functional Knowledge 

• Has established skills to maintain semiconductor equipment in a cleanroom environment 

• Practical knowledge of preventive and unscheduled service & maintenance on semiconductor equipment in one of the following applications: 

PVD, CVD, ETCH, Implant, Epitaxy, RTP, Metrology, CMP or ETCH 

Business Expertise 

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline 

• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area 

Problem Solving 

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options 

Impact 

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance 

Interpersonal Skills 

• Emotional maturity 

• Resilience 

• Respect for procedure and hierarchy 

• Ability to change workstyle based on location 

• Capable of handling cultural differences, hierarchical structures, and fast-paced semiconductor production environments