Principal Systems Engineer.

Key Responsibilities

System Installation &
Configuration – Software Administration:

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Monitors and
provides support for junior team members to maintain operating systems to
ensure optimal installation and performance.

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Coordinates the
administration of middleware products in environments.

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Drives the
deployment, maintenance, and operation of internal applications as needed.

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Drives regular
administration and conducts moderately complex performance trend analyses and
manages server capacity to ensure service performance meets and exceeds
standards.

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Applies deep
knowledge of application monitoring tools to optimize and ensure efficiency.

System Installation &
Configuration – Installation and Configuration:

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Leverages deep
knowledge to support the team in installing and configuring servers, cloud
infrastructure, and all software and environments.

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Optimizes
system configurations and backups independently to ensure the optimal
performance and stability of the server infrastructure.

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Coordinates hardware
maintenance, auditing, installation, and provisioning, ensuring all tasks are
performed efficiently and effectively.

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Collaborates
with internal technical experts and third-party vendors to resolve integration
challenges.

System Installation &
Configuration – Identity & Access Management:

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Drives
administration of access privileges in the identity and access management
system, ensuring accurate and secure access to IT resources.

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Proactively
monitors and analyzes user activity in the identity and access management
system and provides insights on system activity.

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Provisions
access management systems.

Service Lifecycle Management
– Batch Processing:

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Proactively
monitors the batch process to ensure updates are applied and ensures any issues
that arise are resolved.

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Leverages
advanced batch management techniques using different work schedulers to
configure jobs and job streams, define dependencies, and report job
performance.

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Ensures
scheduling and budgets of batch monitoring services align with and support Service
Level Agreements (SLA).

Service Lifecycle Management
– Security Maintenance:

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Follows and
proposes improvements to procedures to provide assurance that compute and
storage devices are secure.

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Provides
support as needed to maintain privileged accounts/secrets integrity of systems
and compute and file system security for the compute and storage environment.

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Proactively
monitors and evaluates high-level service and infrastructure dashboards,
addressing identified anomalies.

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Coordinates the
implementation of monthly, quarterly, or hotfix patches to address security
vulnerabilities or bugs.

Service Lifecycle Management
– System & Security Improvements:

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Develops and
implements enhancements to improve the performance reliability, and security,
of systems and environments.

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Partners with
Service teams to identify and address gaps in operational capabilities and
support scalability and resiliency.

Incident Management &
Support – Incident Management:

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Participates in
the end-to-end incident management lifecycle to ensure systems are stable,
secure, and performing accurately.

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Analyzes and
interprets incident-based data for team metrics and key performance indicators
(KPIs) to identify patterns, root causes, and solutions in system and network
incidents.

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Leads incident
review meetings to provide oversight for operational performance and solution
implementation.

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Partners with
third party vendors and cross-functional teams (e.g., Development, Cloud
Engineering, Product Engineering, other IT teams) to facilitate collaboration
for implementation and/or resolution for high-severity incidents, risks, or
migrations.

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Investigates
system issues and facilitates high-severity incident triage by implementing
Corrective and Preventative Action plans (CAPA) to drive incident resolution
and prevention.

Incident Management &
Support – Escalation Cases:

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Provides
guidance for escalated support cases by collaborating with internal technical
teams and third party vendors to drive issue resolution for a wide range of
production environment problems (e.g., immense growth, scaling, leveraging the
cloud, extremely high performance, high availability requirements).

Incident Management &
Support – Technical Support:

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Maintains the
production environment by reviewing system error logs and ticket queues, and
consulting with other teams involved in maintaining the environments.

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Adheres to team
schedule to drive ongoing technical support and service objectives.

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Advises team on
and resolves complex, critical customer system issues and implements and
documents technical solutions.

Incident Management &
Support – Backups and Disaster Recovery:

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Leverages deep
knowledge of systems to perform and support team in backup, restore, and
disaster recovery processes.

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Plans and
participates in disaster recovery drills to ensure preparedness and compliance.

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Implements
disaster recovery solutions to ensure preparedness and regulatory compliance.

Communication &
Documentation – Technical Communication:

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Communicates
complex technical information to both technical and nontechnical personnel
including management.

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Facilitates
training programs to educate personnel.

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Serves as a
technical liaison and provides domain-specific expertise to cross-organization
projects, programs, and activities.

Communication & Documentation
– Documentation & Reporting:

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Creates and
identifies gaps in the documentation on ticket updates, code contributions,
infrastructure, configurations, processes, and procedures (e.g., Disaster
Recovery plans, Standard Operating Procedures, Corrective and Preventative
Action Plans).

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Reviews weekly
and monthly reports on system performance and incident progress to support
operational and management outcomes, and understands the business impacts.

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Provides
guidance for the development of technical documentation in the area of
standards and best practices for internal use.

Additional Responsibilities
(as needed)

Cloud Infrastructure
Support:

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Collaborates
with DevOps and Site Reliability Engineer (SRE) teams to help manage
large-scale infrastructure.

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Implements
continuous integration and continuous deployment (CI/CD) pipelines.

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Drives patching
and version upgrades to support cloud infrastructure.

Automation:

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Recommends
improvements to reduce incidents and problems with automation and simplify
server management.

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Creates
reusable frameworks, standards, and automation to support Oracle Cloud
Infrastructure.

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Helps manage
Workload Automation tools through design support, administration, and
optimization efforts.

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Troubleshoots
complex issues with automation tools, agents, and other connectivity to 3rd
party applications.

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Configures and
maintains cloud technologies.

Core Responsibilities

Planning & Execution:

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Manages and
coordinates moderately complex tasks, monitoring timelines and deliverables to
ensure timely completion and adherence to requirements for a moderately sized
project or initiative.

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Efficiently
delegates, monitors, and prioritizes work across multiple projects, providing
technical oversight and adjusting plans to address shifts in resources or
timelines.

Collaboration &
Partnership:

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Collaborates
across the organization to align on expectations and achieve shared objectives.

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Leverages
understanding of business leaders, stakeholders, and/or customers to ensure
proposed solutions meet their needs.

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Supports
inclusivity by actively seeking and listening to diverse perspectives, ensuring
others feel heard and respected.

Problem Solving:

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Identifies and
addresses moderately complex issues by analyzing a wide range of data and/or
information to identify solutions in accordance with standard practices.

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Proactively
escalates unresolved or critical issues with a thorough assessment and suggests
potential solutions.

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Reviews,
contributes to, and documents problem solving strategies.

Continuous Learning:

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Pursues
learning opportunities to expand knowledge and skills and/or tools in new areas
and stays abreast of the latest industry trends and best practices.

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Proactively
seeks and leverages ongoing feedback and training to improve skills.

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Coaches and mentors
junior team members, fostering continuous learning and knowledge sharing within
and across teams.

Continuous Improvement:

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Develops ideas,
recommends updates, and/or collaborates on the implementation of process
improvements to increase the efficiency and effectiveness of processes,
protocols, and workflows across teams, and evaluates the impact on key
stakeholders.

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Solicits
feedback from others on ideas for alternative approaches and methods for
continued improvement.

Performance and Development:

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Contributes to
the talent development pipeline by participating in candidate interviews,
assessing candidates, and providing hiring recommendations.