- FoodHub
- Stoke-on-Trent, Stoke-on-Trent
- Full-Time
- 6 days ago
Field IT Technician.
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Field IT Technician: our view in 3 lines...
- The Role:This role is for a field IT technician who supports customer sites with EPOS and related hardware and software issues.
- The Person:The person will travel to customer sites, diagnose and resolve technical issues, install and maintain EPOS hardware and peripherals, deliver on-site training, and provide proactive maintenance and out-of-hours support for VIP customers.
- Requirements:The ideal candidate has at least 2 years' experience in a field-based IT support role, 1 year working with POS/EPOS systems, solid troubleshooting across hardware, software, networking, and connectivity, and a full UK driving licence with access to a vehicle.
About the role
Key responsibilities
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Travel to customer sites to diagnose and resolve technical issues
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Respond to technical escalations from the Contact Centre and other internal departments
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Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals
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Troubleshoot software, hardware, networking, and connectivity issues, with support from remote technical teams where required
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Restore customer systems quickly to minimise operational downtime
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Deliver on-site training to customers on the effective use of Foodhub's hardware and software
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Conduct proactive maintenance visits and equipment health checks for VIP customers
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Record service activities accurately and report recurring issues, trends, and improvement opportunities
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Collaborate with the Technical Support, Product, and Field Operations teams to ensure timely resolution
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Provide out-of-hours support for VIP customers on a rota basis when required
Requirements
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Essential skills & experience
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Minimum 2 years' experience in a field-based IT support role
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Minimum 1 year working with POS/EPOS systems
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Solid troubleshooting across hardware, software, networking, and connectivity
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Strong customer service and communication skills
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Confident working independently in a field-based environment
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Good organisational and time-management skills
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Willingness to travel extensively across the region
Full UK driving licence with access to a vehicle
Benefits
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33 days holiday (inclusive of Bank Holidays);
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5 flexible Bank Holidays (work them and take the leave elsewhere)
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car & fuel allowance
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Holiday exchange (buy up to 5 days)
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Employee Assistance Programme
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Wellness Scheme
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Discounted cancer screening
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Discount Hub; Cycle to Work Scheme
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Gym membership contribution up to £30/month
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Will Writing Service
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Mobile/Tech Salary Sacrifice Scheme
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Heavily discounted Bupa Select Complete (Medical History Disregarded) for you and immediate family
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Death in Service cover at 4x salary.
