- Recruityard
- Lisboa,
- Full-Time
- 10 days ago
Customer Support with Italian in Lisbon.
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Customer Support with Italian in Lisbon: our view in 3 lines...
- The Role:This role supports Italian-speaking clients using digital advertising products and tools.
- The Person:The person will support clients by chat, email and phone, help them use the advertising platform, troubleshoot technical issues, and share client feedback and product insights.
- Requirements:The role requires fluency in Italian and proficient English, plus basic technical proficiency and computer skills.
About the role
Location: Lisbon
Workload: 100% (Full-Time)
Position Overview:
We are currently looking for Italian-speaking Customer
Support Agents to join a fast-growing team in Lisbon. This is
an exciting opportunity to work with leading global brands in the
digital advertising space, supporting high-value clients and helping
them grow their presence online.
Support Agents to join a fast-growing team in Lisbon. This is
an exciting opportunity to work with leading global brands in the
digital advertising space, supporting high-value clients and helping
them grow their presence online.
Main Responsibilities:
- Provide support to high-level clients via chat, email, and
phone.
phone.
- Assist customers with the self-serve advertising platform and
related tools.
related tools.
- Deliver pre- and post-sales support for digital advertising
products.
products.
- Troubleshoot and resolve technical issues, such as bugs or
delivery errors.
delivery errors.
- Communicate updates and resolutions to clients in a timely and
professional manner.
professional manner.
- Identify opportunities for customers to enhance their
advertising performance.
advertising performance.
- Gather client feedback and share product insights to improve
user experience.
user experience.
Candidate Profile:
- Fluency in Italian(mandatory) and proficient English.
- Strong communication, problem-solving, and interpersonal
skills.
skills.
- Basic technical proficiency and computer skills.
- Ability to manage multiple tasks in a fast-paced
environment.
environment.
- A team player with a proactive and customer-oriented
mindset.
mindset.
- Previous experience in customer support or digital marketing is
valued but not required.
valued but not required.
Compensation & Benefits Package:
- Competitive monthly salary
- Performance-based bonuses
- Health insurance and employee discounts
- Meal allowance
- Full training provided and paid
- Real career progression opportunities in a leading
industry
industry
Why Apply?
- Join a well-established and reputable company in the customer
experience sector.
experience sector.
- Work with globally recognized brands in an exciting and
innovative field.
innovative field.
- Enjoy a dynamic and multicultural team environment.
- Build your career with ongoing training and advancement
potential.
potential.
- Benefit from a competitive compensation.
If you're fluent in Italian, passionate about digital
solutions, and eager to take the next step in your career, we'd love
to hear from you!
solutions, and eager to take the next step in your career, we'd love
to hear from you!
By applying, you are giving your GDPR consent for your CV
and personal details to be processed for recruitment
purposes.
and personal details to be processed for recruitment
purposes.
