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HOME Customer Success & Technical Account Management Senior Forward Deployed Engineer (5961)
  • Shieldai
  • London, Greater London
  • Full-Time
  • 39 days ago
Shieldai VERIFIED EMPLOYER

Senior Forward Deployed Engineer (5961).

Customer Success & Technical Account Management Full-Time
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Senior Forward Deployed Engineer (5961): our view in 3 lines...

  • The Role:This role supports customers using enterprise autonomy software to integrate AI and autonomy applications for unmanned platforms.
  • The Person:The person will help customers implement Hivemind, deploy AI infrastructure at customer sites, provide technical training, debug software and API integration issues, and support technical queries from the sales team.
  • Requirements:The role requires a technical background in software engineering, strong proficiency in modern C++ and intermediate proficiency in Python, plus a bachelor’s degree in Engineering, Computer Science, or a related field.

About the role

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 
The Forward Deployed Engineer will provide technical expertise and support to customers during the implementation and use of Shield AI enterprise software products. This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development. 

What You'll Do

  • Become an expert user of the Hivemind Enterprise Autonomy Software Development Kit.
  • Develop AI & Autonomy applications using Hivemind for unmanned platforms across air/sea/land/space.
  • Deploy Hivemind AI infrastructure at customer sites.
  • Provide technical training to customers for their autonomy development efforts.
  • Assist customers in integrating Hivemind autonomy to their vehicles/platforms.
  • Help customers debug software/API integration issues.
  • Collaborate with the product and engineering teams to address customer feedback and improve products.
  • Develop and maintain technical documentation and training materials Assist the sales team in answering complex technical queries from customers.
  • Travel to customer sites as required (30% travel). 

    • Required Qualifications

  • Bachelor’s degree in Engineering, Computer Science, or a related field. 
  • 4+ years of experience of industry experience
  • Technical background in software engineering. 
  • Strong proficiency in writing modern C++ code. 
  • Intermediate proficiency in writing Python code. 
  • Excellent problem-solving and analytical skills. 
  • Strong communication and interpersonal skills. 

    • Preferred Qualifications

  • Experience in the defense, aviation or robotics industry.  
    •  
    Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
    Published September 23, 2026
    Location London, United Kingdom
    Category Customer Success & Technical Account Management  
    Job Type Full-Time  

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