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Director, Member Experience & Lifecycle Marketing.

Marketing Analytics & Automation
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Director, Member Experience & Lifecycle Marketing: our view in 3 lines...

  • The Role:This role leads member experience and lifecycle marketing for a membership business focused on retention and renewals.
  • The Person:The person will own lifecycle and email campaigns, build an early-warning system for churn risk, act on member feedback, and work with Support, Product, and Partnerships to improve renewals.
  • Requirements:The ideal candidate has 7+ years in retention, member/customer experience, or lifecycle marketing, hands-on email marketing expertise, HubSpot experience, and fluency with AI tools.

About the role

FoundersCard is hiring a Director, Member Experience & Lifecycle Marketing to own our members' experience from the moment they join through every renewal. This is a hands-on retention and lifecycle marketing role for someone who is obsessed with member feedback, catches churn risk before it happens, and builds the campaigns and cross-functional fixes that turn insight into renewals. This role is based in our Spring/Houston office.

This is an in-office role requiring 4-days a week at the Spring, Texas office*

What You'll Own

  • Own the strategy, build, and execution of lifecycle and email marketing programs—including nurture streams, triggered/behavioral campaigns, onboarding sequences, and customer lifecycle communications—aligned to engagement and pipeline goals.

  • Build and operate a retention early-warning system, using behavioral signals like login frequency, benefit redemption, and support sentiment to flag at-risk members before they consider canceling.

  • Personalize retention interventions based on past member behavior, location, and other available data rather than one-size-fits-all outreach.

  • Own the voice-of-member feedback loop—NPS/CSAT, and themes from support conversations—and act as the internal advocate pushing that feedback into product, benefits, and partnership decisions.

  • Partner closely with Member Support, the team talking to members daily and surfacing risk and friction signals first.

  • Track benefit-level performance and friction, identifying which benefits drive renewal versus which generate disproportionate complaints, and work with Partnerships to fix, improve, or retire underperforming ones.

  • Personally build, configure, and analyze lifecycle email marketing workflows—renewal sequences, at-risk saves, and re-engagement campaigns—from strategy through execution.

  • Use AI tools to work more efficiently, from speeding up analysis to accelerating campaign and creative production.

    • What Success Looks Like

    You'll build a member experience that measurably reduces churn, with:

  • A churn-risk model that flags at-risk members early enough to act, with a growing save rate on outreach.

  • Rising NPS/CSAT scores and a consistent flow of member feedback that gets acted on.

  • Clear visibility into which benefits drive renewal versus friction, and a track record of fixing or retiring the ones that don't.

  • Faster time-to-first-value in onboarding, so new members see the value of membership sooner.

  • A tight, trusted partnership with Member Support that catches risk earlier.

    • What You Bring

  • 7+ years in retention, member/customer experience, or lifecycle marketing, ideally at a membership, subscription, or loyalty-driven business

  • Hands-on email marketing expertise is required — proven experience personally building, deploying, and analyzing automated email/lifecycle workflows, not just directing an agency or team

  • HubSpot experience is a strong plus

  • Comfort working cross-functionally with Support, Partnerships, and Product 

  • Experience building or operating a churn-risk or member health-scoring framework

  • Proven track record preventing or positively impacting churn by implementing data-driven retention processes and strategies — personalizing interventions based on past member behavior, location, and other available data rather than one-size-fits-all outreach

  • Fluency with AI tools to work efficiently — using them to speed up analysis, draft and test campaigns faster, and generate or refine design/creative assets

  • A genuine obsession with the member's experience — someone who treats every piece of feedback as actionable data, not noise

    • Published September 23, 2026
    Location Spring, TX
    Category Marketing Analytics & Automation  

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