- Gr8ttek, LLC
- Laurel, KY
- Part-Time
- <72 Hours
IT Field Support Technician_Laurel.
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IT Field Support Technician_Laurel: our view in 3 lines...
- The Role:This is a part-time field support role for someone who can handle hardware break-fix work on client equipment.
- The Person:The person will provide customer break-fix support, accept and deliver service calls, complete administrative tasks for each call, control and return assets and inventory, and may give functional guidance to colleagues.
- Requirements:The role requires basic and moderately complex troubleshooting and repair activities, technical school certification or equivalent, 1-2 years of relevant experience, a valid driver’s license, and a basic repair tool kit.
About the role
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.
Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training AT NO COST TO YOU
Responsibilities and Skills
- Providing customer break fix support for designated equipment
- Communicating clearly in written and verbal form
- Possess excellent customer service skills
- Accepting and delivery of all service calls assigned
- Completing all administrative tasks associated with each call
- Responsible for control and return of assets and inventory
- Other duties may be assigned to meet business needs
- May provide functional guidance to colleagues
Requirements
- Typically requires technical school certification or equivalent and 1-2 years of relevant experience
- Ability to drive yourself to client locations
- Ability to lift and or move various computer equipment up to 50 lbs.
- Valid driver’s license
- Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
- Must own a basic repair tool kit
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