- Milan, Lombardy
- Full-Time
- 5 days ago
AI Outcome Engineer, Forward Deployed Engineering.
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AI Outcome Engineer, Forward Deployed Engineering: our view in 3 lines...
- The Role:This role bridges pre-sales technical evaluation and post-sales execution for AI accounts at an enterprise technology company.
- The Person:The person will assess project feasibility, shape proposals, diagnose and resolve customer implementation issues, identify product bugs, test workarounds, and liaise with Product and Engineering on deployment blockers and feature requests.
- Requirements:The ideal candidate has a bachelor’s degree or equivalent practical experience, five years of troubleshooting technical issues, experience with technical delivery strategies, system design or orchestration frameworks, and enterprise integrations, cloud infrastructure, or AI/ML model deployments.
About the role
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience troubleshooting technical issues for internal/external partners or customers.
- Experience with technical delivery strategies and interfacing with product or engineering organizations.
- Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
- Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.
Preferred qualifications:
- Experience interfacing directly with core product/engineering organizations regarding infrastructure or AI/ML model deployments, managing technical delivery strategies, and debugging systems.
About the job:
As an AI Outcome Customer Engineer, Forward Deployed Engineering, you work as an enterprise architect, technical debugger, engineering liaison and technical delivery manager. You will bridge the gap between pre-sales agreement shaping and post-sales execution. Entering the agreement cycle during the technical evaluation phase for AI accounts, you will ensure that solutions are shaped strictly through the lens of adoption, rapid activation, and viable delivery.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Italy: €90000 - €92000 (EUR) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities:
- Partner with Account teams and Practice Customer Engineer (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
- Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
- Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
- Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.