Team Support Manager - Food - West Hampstead Simply Food.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager  

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager 

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening 

Allocate resource effectively to deliver a quick payment experience  

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times  

Coordinate the team to deliver a clean, safe and well-presented store 

Play their part in creating a great team atmosphere that is inclusive of everyone  

Role model great Customer Service  

Role model the M&S behaviours and Colleague Expectations across the store 

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues 

Support nearby stores if operationally required 

Responsible for being a key holder and answering call outs as required 

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today. 

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. 

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. 

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.