Senior IT Support Engineer.

<h4><span><strong id="docs-internal-guid-b7e979ad-7fff-385c-fb07-5ca1d419b0ae">Sweep is looking for a Senior IT Support Engineer (freelance) able to onboard quickly and work autonomously from day one, to reinforce our IT operations for a defined period and absorb our growing day-to-day support and device-logistics workload.</strong></span></h4><p>&nbsp;</p><p>Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us.</p><p>&nbsp;</p><h5>Ok, sounds promising. What will I be doing?</h5><p>&nbsp;</p><p>This is a hands-on, operational mission. You’ll take over the day-to-day IT support and device logistics so our internal team can operate seamlessly through a busy period. Your job is to keep the queue under control and our fleet and users running smoothly, reliably, and from day one.</p><p></p><p>You'll work within the domain of the CTO, collaborating closely with the VP Compliance, IT &amp; Security, and side by side with our internal IT Support Specialist.</p><p></p><p>To be clear on scope: this is an operational reinforcement, not an architecture, security or management role. Strategy, security and compliance, and long-term projects stay with our internal team, your focus is hands-on delivery on the ground. We’re looking for someone who is genuinely happy owning that operational load for the length of the mission.</p><p></p><p>To be more specific, this includes:</p><ul><li><p>Own and clear the IT helpdesk backlog, and handle day-to-day support for internal users across the macOS ecosystem, in line with our existing SLAs;</p></li><li><p>Handle the full device / fleet logistics: preparing, imaging, configuring, shipping, retrieving, repairing and reassigning Macs and peripherals;</p></li><li><p>Run hardware onboarding and offboarding for joiners and leavers, including during peak waves;</p></li><li><p>Manage device inventory and stock (spares, accessories, shipping materials) and keep it accurate;</p></li><li><p>Coordinate repairs, RMAs and returns with vendors and couriers;</p></li><li><p>Perform endpoint enrolment and management tasks via our MDM;</p></li><li><p>Document procedures in clear, reusable runbooks so processes remain repeatable after the mission ends.</p></li></ul><p></p><h5>That sounds just right for me. What do I need to bring?</h5><p>&nbsp;</p><p>Glad you asked. This is who we’re looking for:</p><p>&nbsp;</p><p><strong>Qualifications</strong>&nbsp;</p><ul><li><p><span>You are a senior, fully autonomous IT support / IT operations professional, productive from day one with no ramp-up required;</span></p></li><li><p><span>Deep hands-on experience with the macOS ecosystem and an MDM (e.g. Jamf, Kandji or Mosyle);</span></p></li><li><p><span>Strong track record in device lifecycle, fleet logistics and high-volume helpdesk operations;</span></p></li><li><p><span>Comfortable working on-site and handling hardware logistics in person;</span></p></li><li><p><span>Experience in a fast-paced, remote-friendly company;</span></p></li><li><p><span>Fluent in English and French, with excellent written and spoken skills;</span></p></li><li><p><span>Good problem-solving skills and attention to detail.</span></p></li></ul><p>&nbsp;</p><p><strong>Qualities</strong>&nbsp;</p><ul><li><p><span>You’re genuinely happy owning high-volume BAU and backlog work -<strong> this operational load is the heart of the mission, not a stepping stone to an architecture, security or lead role;</strong></span></p></li><li><p><span>You roll up your sleeves and get things done, no task is too small;</span></p></li><li><p><span>You are reliable, self-organised and comfortable coordinating closely with an existing team;</span></p></li><li><p><span>You bring all-round communication skills and an ability to work collaboratively;</span></p></li><li><p><span>You aim for velocity;</span></p></li><li><p><span>You care about data privacy;</span></p></li><li><p><span>You care about our mission of creating a better future for all of us.</span></p></li></ul><p>&nbsp;</p><p><span><strong id="docs-internal-guid-cf80ec05-7fff-9079-4fa2-7e558aa8c92d">A few practical details </strong></span></p><ul><li><p><span>Duration: approximately 6 months, reviewed at term;</span></p></li><li><p><span>Location: Paris-based (on-site) with possible travel to our Montpellier and London offices (expenses covered);</span></p></li><li><p><span>Start date: as soon as possible</span></p></li></ul><p></p><h5>Copy that. And what’s in it for me?</h5><p>&nbsp;</p><p><span>You’ll take on a clearly-scoped, hands-on mission with real autonomy and clear objectives, the kind where you can plug in fast, make an immediate and visible impact on the backlog, and leave a clean, well-documented setup behind you.</span></p><p><span>You’ll work alongside a dynamic team of engineers, business minds, creatives and carbon &amp; ESG experts spread across the world. We’re a fun bunch of people who want to work hard and enjoy ourselves while doing so, in a calm environment that knows life is not just work.</span></p><p><span>We’re big believers in creating successful businesses that are good for everyone, including society and the planet. That’s why we’re an “Entreprise à Mission” and a Certified B Corp.</span></p><p><span>We think it’ll be a great mission, and hopefully a good one for you, too.</span></p>