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HOME Customer Success & Technical Account Management Customer Success Manager
  • Eleken
  • job, ARA
  • Full-Time
  • 7 days ago
Eleken VERIFIED EMPLOYER

Customer Success Manager.

Remote Customer Success & Technical Account Management Full-Time
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Customer Success Manager: our view in 3 lines...

  • The Role:This role is for a Customer Success Manager supporting clients of a SaaS-focused design services company.
  • The Person:The person will stay in touch with active and past clients, run NPS and exit calls, collect testimonials and reviews, manage invoicing and payments, and look for retention and expansion opportunities.
  • Requirements:The ideal candidate has 2+ years in B2B client-facing roles, fluent English, experience running discovery calls, upselling and cross-selling, and familiarity with CRM systems and client communication tools.

About the role

Team: Sales

Location: Remote

Employment Type: Full-time


Who we are?

Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.

Why this position?

We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.

What you’ll do:

Customer Success

  • Stay in touch with active clients and ensure a smooth collaboration

  • Run quarterly NPS calls to collect qualitative feedback

  • Collect testimonials and reviews on platforms like Clutch and LinkedIn

  • Conduct exit interviews when clients leave

  • Control the invoicing process and ensure timely payments

Client Communication

  • Spot risks early and coordinate with the internal team

  • Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)

Retention & Retargeting

  • Reconnect with past clients, keep the relationship warm

  • Identify expansion or return opportunities

What we expect:

Hard Skills

  • Have 2+ years in B2B client-facing  roles (Customer Success, Sales, Account Management — ideally in tech or creative services)

  • Fluent English (spoken and written communication with clients)

  • Running discovery calls with clients: identifying business goals, needs, blockers, and risks

  • Upsell / cross-sell skills 

  • Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)

Soft Skills

  • Discovery mindset — curiosity, ability to ask open and probing questions

  • Empathy and client orientation

  • Strong communication skills (clear, structured, diplomatic)

  • Initiative — suggesting improvements to processes

  • Organization and prioritization — managing multiple clients and priorities at once

  • Team collaboration — working effectively with sales and marketing

For you:

Salary: discussed individually and depends on your experience and skills

Flexible working hours

️ Paid vacations and sick leaves

Fully remote

Co-working space compensation

️ Finance Support (we take care of accounting for you)

️ Employee referral bonus

Reading Club and corporate library

Interview Stages:

️ Interview: with Talent Acquisition Specialist

️ Interview: with CEO (dive deeper into your experience)

️ Reference Check

️ Offer


Want to learn more about our company or see our work?

️ YouTube

Published October 2, 2026
Location job, United Kingdom
Category Customer Success & Technical Account Management  
Job Type Full-Time  

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