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D David Kennedy Recruitment VERIFIED EMPLOYER

Technical Support Advisor (Polish).

Remote IT Operations & Support
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Technical Support Advisor (Polish): our view in 3 lines...

  • The Role:This role is for a Polish-speaking technical support advisor handling medical device issues for customers.
  • The Person:The person will troubleshoot device issues, guide customers on product functionality, coordinate repair or replacement processes, and deliver customer support with accurate documentation while following compliance and support procedures.
  • Requirements:The role requires Polish at C2 level, English at C1 level, High School Diploma, Customer Service skills, Technical Support skills, Complaint Handling skills, Troubleshooting skills, Call Center Experience, and Strong Communication skills.

About the role

David Kennedy Recruitment is working with a leading international healthcare company to recruit a Polish-speaking Technical Support Advisor for its customer support team in Bulgaria. The role focuses on providing technical support to customers using medical devices, troubleshooting device issues, guiding users on product functionality and coordinating repair or replacement processes when required.

 

Position: Technical Support Advisor

Location: Bulgaria, Remote

Employment type: Full-time

Remuneration: Base salary + bonuses. 

 

DUTIES AND RESPONSIBILITIES:

  • Provide technical support for customers using medical devices, including troubleshooting device issues

  • Guide customers on product functionality

  • Coordinate repair or replacement processes when needed

  • Deliver customer support and accurate documentation

  • Follow compliance and support procedures.

 

REQUIREMENTS:

  • Polish at C2 level and English at C1 level

  • High School Diploma

  • Customer Service skills

  • Technical Support skills

  • Complaint Handling skills

  • Troubleshooting skills

  • Call Center Experience

  • Strong Communication skills

  • Problem Solving skills

  • Professional experience is preferred but not required. 

 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance

  • Be part of a dynamic and creative team with positive and friendly atmosphere

  • Guidance and tools to reach career full potential

  • Performance bonus

  • Signing bonus

  • Monthly meal allowance depending on days worked

  • Health insurance through Generali

  • Multisport and/or Coolfit cards

  • Access to a learning platform

  • Remote working model after onboarding requirements

  • Relocation support for eligible EU candidates

  • Monthly accommodation allowance for 3 months

  • Flight, bus or train transportation support for relocation

  • And many others!!!

Published September 11, 2026
Location Sofia, Bulgaria
Category IT Operations & Support  

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