- Raydar
- San Francisco, CA
- Full-Time
- 17 days ago
- $145,000–$175,000 / year
Customer Strategy Manager.
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Customer Strategy Manager: our view in 3 lines...
- The Role:This role is for an experienced commercial professional from a technology or data business, focused on customer strategy and key-account growth.
- The Person:The person will own customer accounts, pursue upsells and new business, turn customer objectives into action plans, and coordinate with internal teams to meet customer commitments.
- Requirements:The ideal candidate has around four years in strategy, consulting or a comparable customer-facing role, B2B pipeline experience, technical aptitude, working knowledge of SQL, and preferably a STEM degree.
About the role
About the company
Our client is a fast-growing technology company.
The role
Raydar is recruiting for this role on behalf of our client. Own a portfolio of key customer relationships in a commercial, customer-facing position. Work alongside internal delivery colleagues to shape customer objectives into concrete plans, uncover growth within existing accounts and win new business.
What you'll do
- Take ownership of existing accounts, keep relationships strong and grow them across several major customers at the same time.
- Spot and close upsell opportunities with current customers, and bring in new ones, carrying deals from signed agreement through to revenue.
- Develop real depth in the subject area so you can act as a trusted advisor to customers' technical staff.
- Turn customer objectives into clear plans of action in coordination with internal colleagues.
- Partner with internal teams to make sure commitments made to customers are met with high quality.
Requirements
What we're looking for
- Around 4 years in strategy, consulting or a comparable customer-facing role at a technology or data business; fewer years can be considered with closely relevant domain experience.
- A background in business-to-business roles where you created pipeline and guided technical buyers toward complex solutions.
- Commercial instincts and comfort building relationships with both technical specialists and senior leaders.
- Technical aptitude and the ability to pick up an unfamiliar data workflow quickly; this is a commercial strategy role, not an engineering one.
- Working knowledge of SQL.
- Confidence handling unclear problems where priorities shift often.
- Experience at a high-growth startup, a technology company or a leading management consultancy.
- A collaborative style with colleagues in delivery and research functions.
- A STEM degree is preferred.
- Ability to work on-site 5 days a week.
Bonus points
- Prior commercial experience, including growing existing accounts.
- Engagement manager experience in consulting.
- Early-stage startup experience.
Benefits
Compensation and benefits
- Base salary: USD 145,000 to 175,000 per year
- Equity
- Health, dental and vision coverage
- Flexible time off
- Retirement plan
Location and work model
- San Francisco, CA, United States (preferred) or New York, NY, United States
- On-site, 5 days per week in office
- Full-time