- Raydar
- San Francisco, CA
- Full-Time
- 13 days ago
- $160,000–$200,000 / year
Lead Customer Success Manager.
Before you go
Before you leave us, sign up for our email alerts
We don't do job spam, just the best digital jobs delivered straight to your inbox.
Lead Customer Success Manager: our view in 3 lines...
- The Role:This role is for a customer success professional building the post-sale function at a software company and owning customer relationships from contract signature through renewal and expansion.
- The Person:The person will run onboarding, implementations, pilots and training, manage senior stakeholder relationships, drive adoption and renewals, create success metrics and playbooks, and share customer deployment insights with product and engineering.
- Requirements:The ideal candidate has experience owning B2B accounts end to end, including onboarding, renewals and expansion, and a background at an early-stage B2B SaaS startup or technology company.
About the role
About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Own the post-sale customer relationship from contract signature through renewal and expansion, and build the customer success function as its first dedicated hire. Work directly with senior stakeholders at customer organizations and turn what you learn into priorities for product and go-to-market teams.
What you'll do
- Run onboarding, implementations, pilots and training so new customers reach early value quickly and repeatably.
- Act as the primary contact for senior customer stakeholders and manage accounts end to end with no hand-offs.
- Drive adoption, run business reviews, own renewals and identify expansion opportunities.
- Define success metrics, account health signals and escalation paths for a new function.
- Write and document playbooks for onboarding, health scoring and expansion.
- Share patterns from customer deployments with product and engineering to inform the roadmap.
Requirements
What we're looking for
- Experience in customer success or account management owning B2B accounts end to end, including onboarding, renewals and expansion.
- Background at an early-stage B2B SaaS startup or technology company.
- Ability to work on-site five days a week.
Benefits
Compensation and benefits
- Base salary: USD 160,000 to 200,000 per year
- Equity
- Health, dental and vision coverage
- Flexible time off
Location and work model
- San Francisco, California, United States
- On-site, 5 days per week in office
- Full-time