- Raydar
- Mountain View, CA
- Full-Time
- 4 days ago
- $230,000–$290,000 / year
Head of Customer Success & Accounts.
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Head of Customer Success & Accounts: our view in 3 lines...
- The Role:This leadership role is for an experienced customer success professional to lead the post-sales function at a software business.
- The Person:The person will lead onboarding, adoption, renewals and account growth, manage strategic accounts, build the post-sales team, set retention goals and forecasts, and create account-growth and health-monitoring processes.
- Requirements:The ideal candidate has experience building a post-sales function, hiring and leading customer success or account management teams, and working with engineering-led software offerings and technically minded purchasers.
About the role
About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the post-sales function for a software business, personally managing key accounts while building and running a customer success and account team. The role centers on retention, expansion and the processes that support recurring revenue growth.
What you'll do
- Oversee the full customer journey after a deal closes, covering onboarding, adoption, renewals and growth.
- Hold direct ownership of the largest strategic accounts and build relationships with technical and executive contacts.
- Establish the post-sales team, including segmentation, coverage design and hiring the first team members.
- Set and track gross and net revenue retention goals, and build renewal and expansion forecasts.
- Create repeatable playbooks for growing accounts and use automation tools for account health and risk monitoring.
Requirements
What we're looking for
- Experience building a post-sales function at a respected, fast-moving technology company.
- Three or more years of hiring and leading customer success or account management teams that beat retention and expansion targets in mid-market and smaller accounts.
- Seven or more years of relevant experience.
Bonus points
- Prior work with engineering-led software offerings and with technically minded purchasers.
Benefits
Compensation and benefits
- Base salary: USD 230,000 to 290,000 per year
- Equity
- Annual performance bonus
- Health, dental and vision coverage
- Health savings and flexible spending accounts
- Paid parental leave
- Flexible time off
- Retirement plan
- Education and training budget
- Wellness budget
- Equity tax advisory
Location and work model
- Mountain View, CA or San Francisco, CA, United States
- Hybrid, 3 days in-office per week
- Full-time