IT Assistant - UK.

IT Assistant 

London

Hybrid working: up to 2 remote working days weekly.  

We are looking for a mid-level IT Assistant to provide technical support to ensure the smooth operation of 3S Money’s computer systems, software, and network infrastructure. You’ll assist employees with troubleshooting hardware and software issues, installing and configuring computer equipment, maintaining user accounts, and supporting day-to-day IT operations. Working closely with the wider IT team, you’ll drive continuous IT improvement across the business. 

Our mission  

3S Money is reinventing international business banking. Founded in 2018, our mission is to help growing businesses send, receive and exchange money in over 190 countries. With offices in five countries and over 200 employees, you’ll be joining a high-energy, high-impact team that’s achieved profitability and has a wealth of opportunity ahead.  

Our culture  

At 3S Money, we believe in caring personally, staying curious and making an impact through collaboration not competition. Our culture is genuinely transparent with minimal hierarchy and a commitment to each employee’s professional growth.  

What You’ll Be Doing

• IT Support & Troubleshooting: Handle a wide variety of user requests, troubleshoot hardware and software issues, and help employees resolve both IT-related and general office-related questions.
• User & Access Management: Manage user accounts, onboarding and offboarding, mailbox access, and permissions across cloud-based services and internal systems.
• Device Management: Manage and support Apple and Windows devices, including device setup, configuration, and troubleshooting.
• Office IT Support: Set up workstations, coordinate the ordering of new equipment, and provide on-site IT support to employees in our Riga office.
• IT Support Queue Management: Manage and prioritize support requests through Atlassian, ensuring issues are handled efficiently and escalated when necessary.
• Testing & Bug Management: Independently test tasks and bugs, identify issues, and create or escalate bug reports in accordance with established procedures.
• IT Projects & Process Improvements: Participate in small IT projects, take ownership of assigned tasks, and proactively identify opportunities to improve existing workflows and processes.

About You

• Familiar with the Microsoft ecosystem, including Azure, Microsoft 365 Admin, and MS Office.
• Familiar with Atlassian and Apple device management solutions such as Kandji or Jamf.
• Experienced in hardware and software installation, configuration, and troubleshooting.
• Confident in testing tasks, identifying bugs, and following established procedures for reporting and escalation.
• Strong problem-solving skills and the ability to manage IT-related tasks independently.
• Excellent communication skills in spoken and written English.
• A proactive, hands-on approach, with the ability to take ownership of issues and identify the right people or teams to involve when a request falls outside your area of responsibility.

We are an equal opportunities employer.