Teleperformance is a global leader in customer experience management, providing omnichannel support services including AI-driven solutions, digital CX platforms, and analytics to optimize customer interactions for top brands across industries. The company leverages technologies like cloud, RPA, and AI to deliver personalized services, reduce handling times, and improve satisfaction metrics. It operates in over 170 countries, supporting nearly 500,000 employees worldwide.

Products & services

AI-Enabled and Human-Led Customer Experience Solutions Services that combine AI technology with human agents to manage customer interactions, automate routine tasks, and provide empathetic support.
Digital Customer Experience (CX) and Virtual Solutions Digital services that manage customer interactions through virtual channels to deliver timely and appropriate customer experiences.
Advanced Data and Analytics Services Data-driven services that provide insights and predictive analytics to improve business decisions and customer satisfaction.
Back-Office Processing Services Outsourced management of administrative and operational business processes to improve efficiency and reduce costs.
Technology Services Provision and management of technology infrastructure and solutions to support business operations and customer engagement.
Remote Work Models Solutions that enable businesses to operate with distributed workforces through remote staffing and management.

Leadership

Pedro Goncalves EMEA & APAC CIO
Teri O’Brien Chief Legal and Compliance Officer
Benoit Gabelle Group Chief Financial Officer
Pedro Goncalves CIO & CTO
Abdullah Khalid Founder
Miranda Collard Founder

Seniority mix

Entry & junior 50%
Mid-level 20%
Senior 0%
Lead & principal 0%
Manager & above 30%

Based on 10 open roles

Where they hire

Port Saint Lucie, FL 4 roles
Santa Clara, CA 1 role
Tallahassee, FL 1 role
Warren, PA 1 role

Remote: 3 roles

Based on 7 roles with a listed city

Brands & subsidiaries

ZP Better Together TLScontact Teleperformance USA Senture PSG Global Solutions Metis Bilgisayar Sistemleri San. ve Tic Majorel Lingo Systems Improved Financial Solutions Iberphone

and 2 more

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