- Elliot Hospital Of The City Of Manchester
- NH,
- Full-Time
- 23 days ago
ITSM Operations Analyst - IT - Full Time.
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ITSM Operations Analyst - IT - Full Time: our view in 3 lines...
- The Role:This role supports IT service transparency and value reporting for a healthcare organisation.
- The Person:The person will prepare executive-level presentations, reports, and data packets, collect and analyse data from multiple IT systems and ITSM tools, and translate technical and performance information for different stakeholders.
- Requirements:The role requires a Bachelor’s degree or equivalent experience, ITIL Foundation Certification within 6 months of hire, Epic certification in one or more application modules, and 5 years of healthcare IT experience.
About the role
Come work at the best place to give and receive care!
Job Description:
Who We Are:
SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.
About the Job:
The IT Communications & Value Analyst supports the transparency, communication, and value realization of Information Technology services and initiatives. This role produces clear, consistent, and actionable insights that connect IT work to organizational priorities, service performance, and measurable outcomes. Reporting to the Senior Manager, ITSM Process & Innovation, this role functions as a centralized coordination and enablement resource for IT communications, reporting, and data-driven transparency. The Analyst supports consistent visibility into IT work, including initiatives, operational activities, and service performance, ensuring stakeholders have timely, accurate information to support decision-making and alignment.
What You’ll Do:
- Develop, prepare, and deliver executive-level presentations, reports, and data packets in multiple formats (e.g., dashboards, written summaries, presentations) to support leadership decision-making
- Collect, analyze, and synthesize data from multiple IT systems and sources, including ITSM tools, to produce accurate, timely, and actionable insights
- Translate complex technical, operational, and performance information into clear, structured, and understandable communication for diverse audiences, including executive leadership, clinical stakeholders, and operational teams
- And more.
Who You Are:
Education: Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required
Licensure/certification: ITIL Foundation Certification within 6 months of hire and Epic certification(s) in one or more application modules, Required
Experience: Minimum of 5 years of experience in healthcare IT environments with significant exposure to Epic EHR/Environments, Required
Why You’ll Love Us:
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term disability, long-term disability, and life insurance coverage
- Competitive pay
- Tuition Reimbursement
- 403(b) Retirement Savings Plan
And more!
Work Shift:
M-F 8-5
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
