- AET FEDERAL INC
- Scoville, NE
- Full-Time
- 33 days ago
- $65,000–$100,000
IT Coordinator - On Site in Idaho.
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IT Coordinator - On Site in Idaho: our view in 3 lines...
- The Role:Provides on-site IT support and coordination for a federal branch office, including ticket handling, equipment, telecom services, and IT process documentation.
- The Person:The person will handle IT support, onboarding and offboarding actions, asset tracking, software installation and support, ticket resolution, telecom support, weekly briefings, and IT policy and process documentation.
- Requirements:The role requires a bachelor’s degree or 4 years of relevant experience, DOE L access authorization, project management experience, Remedy or similar ticketing systems, and Microsoft Word, Excel, SharePoint, and Outlook proficiency.
About the role
Benefits:
- Health insurance
- Vision insurance
- 401(k)
- Dental insurance
About the Role
AET Federal is seeking an experienced IT Coordinator based out of Scoville, Idaho to serve as the on-site IT point of contact for NRLFO at the Idaho Branch Office, providing hands-on IT support, coordinating with NR IT and NNL IT, and keeping equipment, tickets, and telecom services running smoothly for the site.
Key Responsibilities
- Provide general IT support across locations — field questions/issues, coordinate site-personnel support, execute onboarding/offboarding IT actions
- Maintain a knowledgebase of current hardware/software to support maintenance, enhancements, and refresh cycles
- Facilitate asset tracking, installation requests/progress, product documentation, and end-user feedback
- Support approval, installation, configuration, and ongoing support of software
- Coordinate/resolve issues related to connectivity and configuration of non-enterprise systems
- Monitor and help resolve open NRLFO Remedy tickets within established SLAs; identify recurring IT trends/problems and recommend solutions
- Support telecommunications needs — voice, data, and video (scheduling, troubleshooting, configuration) including for new/transferred employees
- Coordinate IT support for project-oriented requests; recommend efficiency-improving IT systems/technologies
- Maintain and regularly update IT task/project tracking documentation
- Deliver weekly progress briefings to NRLFO IT managers; proactively flag missed completion dates and reasons
- Interface with NRLFO IT Branch, Business Management Branch, and NNL IT to align on tasks and priorities
- Develop, maintain, and document IT-related policies, processes, and procedures
Required Qualifications
- Bachelor's degree OR minimum 4 years of relevant experience
- Be able to o obtain and maintain a DOE "L" access authorization (Required)
- Able to work on-site and full-time at the Idaho branch Office in Scoville, Idaho on a four 10-hour day work schedule (Required)
- Project management experience
- Previous experience supporting IT ticketing/ SLA environments (Remedy or similar)
- Microsoft certification or demonstrated proficiency in Word, Excel, SharePoint, and Outlook
- Ability to clearly articulate technical ideas verbally and in writing
Preferred Qualifications
- Experience with software development processes
- Strong customer service, teaming, organizational, and interpersonal skills
- Track record proactively resolving issues and improving processes
- Strong prioritization skills across multiple concurrent tasks/projects
- Experience facilitating inter-departmental and internal/external communications
- Knowledge of systems administration (Active Directory, group policy, etc.)
- Knowledge of file management, transcription, and other administrative procedures
- Experience developing and implementing new policies/processes