Associate -Digital Portfolio Management.

Reporting to the Director, Strategic Planning & Digital Product Operations, the Associate will support strategic planning, portfolio management, and operational execution for ECMX.

This role partners closely with Product, Technology, and Business teams to drive planning rigor, enable portfolio insights, and ensure effective execution against strategic priorities. The Senior Associate will play a critical role in operationalizing planning processes, supporting data-driven decision-making, and improving visibility into delivery performance and capacity.

Responsibilities

Strategic Planning & Portfolio Management

• Support the development and maintenance of strategic roadmaps aligned to business priorities
• Support portfolio tracking and reporting, ensuring visibility into initiatives, dependencies, and progress
• Assist in prioritization processes by gathering inputs, structuring analyses, and supporting trade-off discussions
• Contribute to business case development and investment planning exercises

Product & Operating Model Enablement

• Implement and support portfolio planning and intake processes across teams
• Drive consistency in planning cadences, documentation, and governance practices
• Partner with Product and Technology teams to track execution against plans and identify areas for improvement
• Support adoption of outcome-based and value-stream-oriented ways of working

Workforce & Capacity Planning

• Support the maintenance and evolution of capacity and demand models to support planning cycles
• Partner with team leads to track resource allocation, utilization, and skill alignment
• Identify and communicate capacity constraints, risks, and gaps to leadership
• Support workforce planning processes with data and insights

Analytics, Insights & Decision Support

• Maintain dashboards, reporting, and analysis to provide transparency into portfolio performance
• Translate data into actionable insights to inform prioritization and execution decisions
• Support scenario planning and trade-off analysis across initiatives
• Track key performance indicators aligned to business outcomes and delivery health

Stakeholder & Cross-Functional Collaboration

• Partner with Product, Technology, and Business stakeholders to ensure alignment on priorities and execution
• Support governance forums by preparing materials, synthesizing insights, and tracking actions
• Facilitate cross-team coordination to manage dependencies and drive progress
• Build strong working relationships across a highly matrixed organization

Qualifications

Required Qualifications:

• 1 - 2 years of experience in strategic planning, product operations, consulting, or related fields
• Strong analytical and problem-solving skills, with the ability to structure complex problems and derive insights
• Experience supporting cross-functional initiatives in matrixed organizations
• Excellent communication skills, including the ability to present insights clearly to stakeholders

Preferred Qualifications:

• Experience in digital product, technology, or platform organizations
• Familiarity with portfolio management, capacity planning, or Agile delivery environments
• Exposure to operating model transformation or value-stream-based ways of working
• Experience building dashboards or working with data visualization tools

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.