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American Express VERIFIED EMPLOYER

Senior Associate-Digital Product Management.

Product Management Full-Time
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Senior Associate-Digital Product Management: our view in 3 lines...

  • The Role:This role is for an experienced travel professional helping shape digital product development for travel servicing in a global premium travel network.
  • The Person:The person will design, validate, and launch new travel servicing capabilities, work with Product, Engineering, Operations, and technology partners, and help bring AI into travel consultant tools.
  • Requirements:The ideal candidate has expertise across Air, Hotel, Cruise, and Tour and experience with Sabre, Revelex, and AI.

About the role

For more than 100 years, American Express has helped people discover the world through exceptional travel experiences. Today, our Travel & Lifestyle Services (TLS) organization powers one of the world's largest premium travel networks, delivering personalized service, industry expertise, and unforgettable experiences to Card Members across 22 global markets.

 

About the Team

The Digital Agent Services team is redefining how travel is delivered. We create the next generation of digital tools that empower our travel consultants to provide effortless, personalized service—from inspiration and booking through every stage of the journey.

By combining deep travel expertise with modern technology, data, and AI, we're transforming the advisor experience and setting a new standard for premium travel servicing.

 

The Opportunity

We're looking for a Sr. Associate – Product Development to join our global product organization as a travel innovation expert. This is a unique opportunity for an experienced travel professional with expertise across Air, Hotel, Cruise, and Tour who is passionate about shaping the future of travel technology.

In this role, you'll partner with Product, Engineering, Operations, and strategic technology partners—including Sabre and Revelex—to design, validate, and launch innovative capabilities that simplify complex travel servicing, enhance booking experiences, and bring emerging technologies, including AI, into the hands of travel consultants around the world.

If you enjoy solving real-world problems, influencing product strategy, and building tools that impact thousands of travel professionals and millions of Card Members, this role is for you.

 

Why You'll Love This Role

  • Shape the future of travel technology by helping build the next generation of servicing experiences.
  • Create products with real impact that empower travel advisors and enhance experiences for millions of Card Members worldwide.
  • Work at the intersection of travel, technology, and AI, bringing innovative ideas to life.
  • Collaborate with global Product, Engineering, Operations, and Business teams to solve meaningful challenges.
  • Influence product strategy while working directly with leading travel technology partners, including Sabre and Revelex.
  • Grow your product development career in a highly collaborative, innovative organization where your travel expertise drives meaningful change.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​
Published July 28, 2026
Location Sunrise, FL
Category Product Management  
Job Type Full-Time  

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