- Apple
- Texas, TX
- Full-Time
- 32 days ago
Software Engineer (ServiceNow Developer), G&A Solutions Engineering.
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Software Engineer (ServiceNow Developer), G&A Solutions Engineering: our view in 3 lines...
- The Role:This role is for a ServiceNow software engineer building GenAI-powered internal support features for Apple’s IT and HR service platforms.
- The Person:The person will design and develop ServiceNow solutions for ITSM and HRSD, build custom integrations with in-house GenAI capabilities, and ship features for Apple employees at scale.
- Requirements:The role calls for 5 years of ServiceNow development, 5 years of ServiceNow scripting including JavaScript, GlideRecord, Flow Designer and Integration Hub, and 5 years of REST/API integrations.
About the role
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard, but the job comes with more than a few perks. If fulfillment, inspiration, adventure, and advancement are your kind of perks, we'd love to hear from you.
Apple's IS&T team is building the next generation of our internal support platform — one where GenAI isn't a buzzword but a shipped feature. We're integrating Apple's in-house AI capabilities directly into the workflows employees use daily: intelligent routing, conversational resolution, predictive insights, and experiences that feel as intuitive as the products we make.
You'll write code that fundamentally changes how Apple employees interact with enterprise services — making support faster, smarter, and invisible where it should be. You'll ship features used at Apple scale from day one.
If you want to build GenAI-powered experiences on a platform that serves one of the world's most demanding user bases, we'd love to talk.
Description
In this role, you will design and develop ServiceNow solutions across ITSM and HRSD modules at Apple scale. You'll build custom integrations that bring our in-house GenAI capabilities directly into the ServiceNow platform — creating intelligent features that transform how employees interact with IT and HR services.
Minimum Qualifications
5 years hands-on experience developing on the ServiceNow platform (ITSM, HRSD, or CSM)
5 years hands-on ServiceNow scripting (JavaScript, GlideRecord, Flow Designer, Integration Hub)
5 years experience building REST/API integrations with external services
Bachelor's degree in Computer Science or relevant work experience
Preferred Qualifications
Familiarity with GenAI/LLM concepts and building applications that consume AI model APIs
Understanding of ServiceNow UI frameworks (Service Portal, UI Builder, or Next Experience)
Solid grasp of software engineering practices — version control, code review, testing
Experience building GenAI-powered features in enterprise platforms (prompt engineering, response handling, guardrails)
ServiceNow Certified Application Developer or Certified System Administrator
Experience with ATF (Automated Test Framework) and instance management best practices
Background integrating with large-scale infrastructure (high availability, large user populations)