Associate Customer Digital Platform Lead

Responsibilities: Collaborate with business analysts to understand business objectives, user requirements, and operational processes. Conduct analysis of existing processes and systems to identify improvement opportunities and propose effective technical solutions. Develop and implement applications across frontend (web/mobile) and backend platforms based on approved technical designs. Build and enhance digital solutions such as Chatbots, Voicebots, and Customer Digital Platform features on Azure cloud. Work closely with tech leads, developers, BAs, QAs, and cross‑functional IT teams to ensure solutions meet quality, performance, and integration expectations. Assist stakeholders by providing technical insights, troubleshooting support, and guidance throughout project lifecycles. Participate in code reviews, adhere to best development practices, and contribute to continuous improvement initiatives. Utilize AI tools (e.g., code assistants, test automation tools, architecture assistants) to boost coding efficiency, documentation, and problem‑solving. Qualifications: Experience: 3–5 years of hands‑on software development experience in full‑stack engineering roles. Technical Skills: Proficiency in programming languages such as JavaScript, TypeScript, C#. Frontend development using ReactJS (or equivalent modern frameworks). Backend development using Node.js, including API development and integration. Experience with SQL databases, Git, and standard CI/CD practices. Cloud & Integration (Advantage): Experience in Azure cloud, especially in Chatbot, Voicebot, or cloud‑native applications. Azure certifications are a plus. AI & Emerging Tech (Advantage): Experience working with AI/ML technologies or developing PoCs. Experience leveraging AI tools to enhance development productivity. Solution Delivery: Experience handling technical solutions for medium to large-scale systems. Strong requirements analysis and documentation skills. Ability to understand and troubleshoot challenges across different technology tracks. Collaboration: Ability to work with Group Office tech teams and local IT teams (architects, BA, etc.) across different locations. Soft Skills: Strong problem‑solving skills, clear communication, and a collaborative mindset. Fast‑learning, proactive, and comfortable working in an agile environment. About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).