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B Bounce Marketing Ltd VERIFIED EMPLOYER

Senior Customer Success Manager.

Customer Success & Technical Account Management Full-Time
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Senior Customer Success Manager: our view in 3 lines...

  • The Role:This is a senior customer success role for someone managing and growing client relationships in an AI-powered market research platform.
  • The Person:The person will own client accounts, lead onboarding and quarterly business reviews, uncover research needs, create proposals and reports, and drive retention, growth and expansion.
  • Requirements:The role calls for 5+ years in a consultative, client-facing role spanning market research, insights consulting, or research technology, plus proven success retaining and growing client accounts.

About the role

Role Details

We are seeking a Senior Customer Success Manager to own and grow a portfolio of key client relationships. Positioned at the intersection of market research, AI technology and client strategy, you will be a trusted partner to senior insights and marketing stakeholders, balancing account health, growth and expansion while bringing research credibility and commercial awareness to every engagement.

Company Overview

Bounce is a fast-growing Insights Operating Platform combining cutting-edge technology and AI to transform how global brands generate and act on research. Trusted by market leaders like Coca-Cola, Deliveroo, Pepsi, TikTok, and Diageo, we are on a mission to disrupt the $125B market research industry and redefine executive decision-making.

Responsibilities

Account Ownership

  • Own relationship health and commercial execution across a portfolio of client accounts, including more strategic and complex ones

  • Lead onboarding, platform adoption and quarterly business reviews so clients consistently get value from Bounce

Insights Partnership & Research

  • Drive deep discovery with clients to uncover business challenges and future research needs

  • Design proposals that show a clear understanding of client needs, recommend the best-fit research design, and build towards a long-term partnership

  • Create narrative-led reports that deliver clear, strategic, decision-focused insight, and use them to build momentum and expand accounts

Commercial Growth

  • Own retention, growth and expansion across your client book

  • Own churn risks and significant growth opportunities, bringing in a Director or Head of Customer Success where needed

  • Take a creative and agile approach to problem-solving for clients, adapting the Bounce product suite to build the best-fit approach for your clients

Requirements

  • Experience: 5+ years in a consultative, client-facing role spanning market research, insights consulting, or research technology (ResTech / SaaS).

  • Commercial Track Record: Proven success retaining and growing client accounts, including renewals and expansion.

  • Stakeholder Presence: Confident advising and presenting to senior client stakeholders.

  • Innovation Mindset: Enthusiasm for how AI and modern technology platforms are evolving the traditional market research landscape.

Benefits

  • Continuous learning culture with leadership support for professional and personal development

  • Competitive salary and working environment

  • 15 global work-from-anywhere days per year

  • 22 days annual leave, plus public holidays, plus Christmas & New Year closure.

  • Top tier tech including a MacBook and premium tools

  • Vibrant, collaborative culture with team socials, activities, and annual retreats

Published October 19, 2026
Location Dublin, Ireland
Category Customer Success & Technical Account Management  
Job Type Full-Time  

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