- Budibase
- Belfast, County Antrim
- Full-Time
- 32 days ago
- £30,000 – £50,000
Customer Success Engineer.
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Customer Success Engineer: our view in 3 lines...
- The Role:This role supports customers using Budibase, an open-source platform for building apps, automations and AI agents.
- The Person:The person will answer product questions, improve documentation, investigate product issues, share customer feedback with the product team, and build apps, agents and automations for customers.
- Requirements:The ideal candidate has strong written and verbal communication skills, understands customer needs, can learn and work with new technologies, and knows core programming concepts and data structures.
About the role
About Budibase
Budibase is an open-source platform for building apps, automations, and AI agents.
Teams use Budibase to connect their data, build internal tools, automate workflows, integrate existing systems, and create AI-powered processes.
We began as a low-code platform for internal tools. Today, we are building a broader platform for operational work: apps for people, automations for repeatable processes, and AI agents for more dynamic tasks.
Our goal is simple: to help people work faster.
The role
As a Customer Support Engineer, you will help customers through email, chat, and video calls.
Budibase is a technical product used by IT and engineering teams, so you will need strong technical skills. A background in software engineering, IT, technical support, or similar hands-on work is essential.
You will also have opportunities to make small product improvements and build apps, agents, and automations for customers.
What you’ll do
- Answer product questions through email, GitHub Discussions, and occasional video calls.
- Help customers follow best practices when using Budibase.
- Improve and update our documentation as we release new features.
- Investigate product issues and work with the product team to resolve them.
- Share customer pain points, feedback, and feature requests with the product team.
- Build apps, agents, and automations for customers.
- Make small product improvements where appropriate, (NodeJS/Typescript, Svelte)
Essential skills
- Excellent written and verbal communication skills.
- The ability to understand customer needs and recommend suitable solutions.
- Confidence learning and working with new technologies.
- Knowledge of core programming concepts and data structures.
- A background in software engineering, IT, technical support, or comparable technical work.
Bonus skills
- Experience working with databases or REST APIs.
- Experience with Budibase or another low-code platform.
- Experience building AI agents or automations.
- DevOps / SysAdmin / Infrastructure experience
Benefits
- Flexible working: work remotely, from our Belfast office, or through a mix of both.
- 24 days of paid holiday, plus the statutory public holidays that apply in your country.
- Flexible working hours.
- A pension scheme with a 3% company contribution and an optional salary-sacrifice arrangement.
