- ComTech Systems Inc
- Gaithersburg, MD
- Full-Time
- <48 Hours
- $60,000–$75,000 / year
Senior IT Support Engineer.
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Senior IT Support Engineer: our view in 3 lines...
- The Role:This role is for an experienced IT professional who handles advanced support issues for small and medium business clients and manages technical projects.
- The Person:The person will troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues, perform upgrades, migrations and deployments, and provide guidance to Tier 1 technicians.
- Requirements:The ideal candidate has 3+ years of IT support experience and strong troubleshooting skills across Microsoft 365, Azure, Windows Server, Active Directory, networking, firewalls, VoIP systems, cybersecurity, backup, and cloud technologies.
About the role
Benefits:
- PTO
- SIMPLE IRA
- Disability Insurance
- Dental insurance
- Health insurance
- Vision insurance
ComTech Systems, Inc. is seeking a Senior IT Support Engineer to join our growing team in Gaithersburg, MD. We're looking for an experienced IT professional who can take ownership of advanced support issues, work across a variety of SMB client environments, and successfully execute technical projects. This role combines high-level IT and Voice support, project work, and a focus on continuously improving how we serve our clients.
*NOTE: This is an in office position with the need to travel to local client sites.
If you are interested in this position, after submitting your resume, call Courtney at 240-778-2112.
About Us:
ComTech Systems is a family-owned small business located in Gaithersburg, MD. We are a full-service provider of Voice and IT solutions to SMB organizations. We have earned an outstanding reputation for quality service by maintaining a team of hardworking professionals with a focus on exceeding our customers’ expectations.
Please Note: ComTech Systems is an independently owned company based in Gaithersburg, MD and is not affiliated with Comtech Telecommunications Corp.
We value and reward:
· Respect
· Service Excellence
· Growth and Education
· Team-Oriented Collaboration
· Accountability
· Innovation
Our Mission:
To provide customized IT solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients efficiency, security, and profitability.
Responsibilities:
- Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues.
- Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions.
- Perform upgrades, migrations, deployments, and project work.
- Diagnose root causes and implement long-term solutions.
- Assist with technical planning, recommendations, and client projects.
- Provide guidance to Tier 1 technicians.
- Perform onsite support, installations, and project work as needed.
- Maintain accurate ticket notes, time entries, and documentation.
- Follow procedures while helping drive continuous improvement.
- Participate in after-hours maintenance and on-call support as needed.
- Log detailed activities, track calls/requests utilizing ticketing software, and maintain historical records related to problem documentation and resolution
- Assisting colleagues as necessary
Requirements:
- 3+ years of IT support experience, preferably supporting SMBs in an MSP environment.
- Strong troubleshooting skills across Microsoft 365, Azure, Windows Server, Active Directory, networking, firewalls, VoIP systems, cybersecurity, backup, and cloud technologies.
- Experience supporting switches, wireless networks, VPNs, virtualization platforms, and endpoint security solutions.
- Ability to resolve escalated technical issues and manage multiple priorities effectively.
- Excellent communication, customer service, and organizational skills.
- Self-motivated, dependable, team-oriented, and calm under pressure.
- Professional, discreet, and focused on accountability and continuous improvement.
- MSP and ConnectWise experience strongly preferred.
- Experience supporting Zultys, Metaswitch, or Netsapiens VoIP platforms is a plus
- Experience with WatchGuard security solutions, Ubiquiti networking, and AI-powered business tools is a plus.
- Relevant technical certifications are a plus (Microsoft, CompTIA, Cisco, or cybersecurity).
Working Hours:
Monday - Friday 8am-5pm (with a one-hour lunch break).
Occasional after-hours support, maintenance windows, and participation in an on-call rotation may be required.
Occasional after-hours support, maintenance windows, and participation in an on-call rotation may be required.
Compensation:
$60,000 - $75,000 annually, based on experience, certifications, and qualifications.