- DBS Bank, Australia Branch
- Kwun Tong, Hong Kong
- Full-Time
- <48 Hours
Assistant Vice President, Specialist, Business Analyst, Consumer Banking, Technology & Operations.
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Assistant Vice President, Specialist, Business Analyst, Consumer Banking, Technology & Operations: our view in 3 lines...
- The Role:This role is for an experienced business analyst supporting consumer banking technology and operations, with a focus on CRM, onboarding systems and digital initiatives.
- The Person:The person will analyse and document business requirements, design efficient workflows, maintain data models, reports and dashboards, improve processes and automation, and support delivery of CRM, onboarding and mobile app initiatives.
- Requirements:The ideal candidate has 7 years of experience as a Business Analyst, strong domain knowledge in CRM and onboarding workflow systems, and experience in driving digital transformation and integrated mobile app releases.
About the role
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Objective
Group Technology at DBS is seeking a motivated Business Analyst to enhance our banking infrastructure. This role involves analyzing business requirements for consumer banking products, collaborating on efficient workflows, and driving digital initiatives to improve customer experiences through integrated mobile app releases. You will contribute to our strategic focus on productivity, quality, control, and innovation.
Job Responsibilities
- Analyze and document business requirements for consumer banking products and services.
- Collaborate with cross-functional teams to design and implement efficient workflows and processes.
- Develop and maintain data models, reports, and dashboards to support decision-making.
- Identify opportunities for process improvements and automation to enhance customer experience.
- Participate in project management activities, including planning, execution, and stakeholder management.
- Provide subject matter expertise and technical guidance to the team on CRM and onboarding systems.
- Drive the delivery of digital initiatives, integrating mobile app releases to improve customer journeys.
Job Requirements
- Minimum 7 years of experience as a Business Analyst, preferably in the banking industry.
- Strong domain knowledge in CRM and onboarding workflow systems.
- Proven track record in driving digital transformation and delivering integrated mobile app releases.
- Excellent analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
- Proficient in project management methodologies and tools.
- Effective communication and stakeholder management skills.
- Ability to work collaboratively in a cross-functional team environment.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Location:
Two Harbour Square
Job:
Technology
Schedule:
Regular
Employee Status:
Full time
