- Envista Credit Union
- Topeka, KS
- Full-Time
- 65 days ago
IT Support Technician.
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IT Support Technician: our view in 3 lines...
- The Role:This role supports end users and IT systems for a credit union, with a focus on desktop, network, and account administration support.
- The Person:The person will support PCs, laptops, networked equipment, end user configurations, inventory logs, documentation, and staff training, while troubleshooting hardware, software, and network issues.
- Requirements:The ideal candidate has one year to three years of similar or related experience, a two-year college degree, specialized certification or training courses, and knowledge of Windows Server, networking, Active Directory, DNS, Group Policy, and Office 365.
About the role
What this role looks like:
Supports day-to-day operations in the Information Technology department related to the implementation, execution, and maintenance of IT end-user devices and administration. Supports the credit union by providing end-user support across all departments. Successful candidates will share Envista's Core Values of Integrity, Empower, Unity, Impact, and Exceed.
The day-to-day:
- Support PCs and laptops across the credit union including hardware and software application support. Troubleshooting abilities across a wide variety of configurations, software, and systems, as well as integrations with various hardware.
- Support end user configurations and provisioning across on-prem and cloud environments for users, groups and systems.
- Assist with supporting and troubleshooting networked equipment and endpoints including switches, printers, UPS battery backups, and various production machines
- Collaboration with internal external stakeholder to resolve client issues. Administer control over end-user hardware and software assets of the Credit Union as well as related supplies and accessories, through maintenance of inventory logs. Maintain detailed documentation.
- Train Envista staff on use of standard PC-based software.
- Perform other job-related duties as assigned.
Knowledge & Skills:
- Configuring, installing & supporting all network infrastructure including computers, servers, switches, printers and Office 365.
- Understanding of Windows Server.
- Networking experience switches/routers.
- Active Directory, DNS, Group Policy.
- Ability to manage multiple projects, prioritize deadlines, and collaborate across teams.
- Familiarity with financial services or regulated industries preferred but not required.
Education & Experience:
- One year to three years of similar or related experience.
- (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Our benefits:
- Competitive Compensation
- Performance Incentives
- Community Involvement
- Career Advancement
- Educational Opportunities
- Health & Wellness Benefit
- Paid Time Off
- Health & Dental Insurance
- Life & Disability Insurance
- 401(k) Plan with company match
- Pet Insurance
- Employee Assistance Program
Visit teamenvista.com for more information about our company culture, excellent benefits package and more!