HOME IT Operations & Support Administrator IT Service (m/w/d)
Estrel Congress Center GmbH VERIFIED EMPLOYER

Administrator IT Service (m/w/d).

IT Operations & Support Full-Time

Administrator IT Service (m/w/d): our view in 3 lines...

  • The Role:This role provides IT service support and administration for a large hotel, congress and entertainment centre in Berlin.
  • The Person:The person will install and operate servers, clients, networks and mobile devices, support standard and hotel software, troubleshoot issues, provide first and second level support, and assist hotel guests and events.
  • Requirements:The ideal candidate has knowledge of Microsoft clients from Windows 11, Windows Server from 2019, Active Directory, Entra, Azure, O365, networking, switching, VPN and Android MDM.

About the role

Its fun to work in a company where people truly believe in what they're doing!

We're committed to bringing passion and customer focus to the business.

About us:
With 1,125 rooms and suites, four restaurants and three bars, a multifunctional Congress Center and Berlin's most successful live show “Stars in Concert”, the Estrel is Europe's largest hotel, congress and entertainment center. With 1,200 events a year, the Estrel occupies a top position as a congress and event location. A team of 550 employees from 23 nations looks after our national and international guests and customers. The Estrel Tower is currently under construction and will expand the “Estrel World” by the end of 2025.

Our benefits:

  • Familiar working atmosphere in a committed team with a passion for the hotel and catering industry
  • Permanent employment contract
  • 28 days' vacation with an increase depending on length of service
  • Vacation and Christmas bonus
  • Free employee parking space
  • Company pension scheme and capital-forming benefits
  • Family & Friends rate
  • Special conditions for restaurant & bar
  • Subsidy for BVG ticket
  • Subsidy for the Urban Sports Club
  • JobRad - leasing a bicycle for commuting and leisure time
  • Personights - exclusive offers for employees in other hotels
  • Staff restaurant - fresh and inexpensive meals on site
  • Wide range of training and development courses, including the Estrel Academy for career development

Ihre Aufgaben:

  • Installation, Konfiguration und Betrieb von Servern + Clientsystemen (Microsoft)
  • Installation, Konfiguration und Betrieb von Netzwerken (LAN/WLAN,VPN)
  • Betreuung Mobilfunkgeräte (MDM, Android)
  • Betreuung von Standard-, Hotel- und Gastronomie Softwaresystemen 
  • Gewährleistung der IT- und Datensicherheit
  • Fehlerbehebung sowie den 1st und 2nd Level Support für den über 400 Clients umfassenden Verwaltungsbereich an mehreren Standorten in einer Windows Umgebung
  • Mitverantwortung für einen weitreichenden und abwechslungsreichen Aufgabenbereich
  • IT bezogene Betreuung von Veranstaltungen
  • Unterstützung unserer Hotelgäste bei technischen Problemen
  • Übernahme von Bereitschaftsdiensten in regelmäßigen Abständen mit entsprechendem Ausgleich
  • 40 Std. Wochenarbeitszeit, werktags zwischen 7:00 und 18:00 Uhr vor Ort

Ihr Profil:

  • Kenntnisse in Microsoft Clients ab Windows 11 und Server ab Windows 2019 und entsprechender Hardware
  • Grundlegende Kenntnisse in Active Directory, Entra, Azure, O365 usw.
  • Grundlegende Kenntnisse in Sachen Netzwerk und Switching
  • Sehr gute Deutschkenntnisse in Wort und Schrift, gute Englischkenntnisse
  • Kommunikationsgeschick, Problemlösungsfähigkeit, analytisches Denken und selbständiges Arbeiten

If you would like to work in a successfully managed private company where innovation and sustainability are particularly important and you would like to work with highly motivated and unique colleagues, then you have come to the right place. 

Published October 19, 2026
Location Berlin Estrel Hotel, United Kingdom
Job Type Full-Time