Service Engineer - (UK & Ireland) - Wilmslow (Manchester).

Position Summary
Industrial Scientific is seeking a Service Engineer to be based at its Manchester service centre in Wilmslow (Manchester).
The position holder will be responsible for the hands-on delivery of service operations for customers across the United Kingdom and Ireland, and for providing English-language technical support to customers across Europe. The role is an individual contributor position focused on the operational execution of repair, fulfilment and technical support activities within the UK & Ireland service centre.

Key Responsibilities

1. Customer-Owned Repairs (CRO)-Execute end-to-end repair activities, including intake, assessment, quotation, repair, testing, and return logistics.
2. iNet Fulfilment Operations-Perform daily iNet alert monitoring, customer follow-up, and exchange management, including dispatch and refurbishment of instruments.
3. Customer Technical Support-Provide timely technical support across hardware and software to customers in the UK, Ireland, and Europe (English language).
4. Service Operations & Case Management-Manage service activities through Salesforce, including case logging, follow-up, backlog tracking, and escalation support.
5. Rental, Demo & Logistics Execution-Configure and dispatch Rental, Demo, and Trial equipment, and manage shipping in compliance with SOPs and IATA regulations.
6. Inventory & Service Centre Operations-Maintain inventory, spare parts, and pool stock readiness, and support continuous improvement and safe operation of the service centre.
7. Drive continuous improvement within the service centre and maintain a safe, organised working environment. Act as an escalation point for regional and global teams requiring technical or on-site support. Produce weekly and monthly operational reports (iNet, Rental, CRO).
    

Key Requirements

•    Strong technical knowledge of gas detection systems
•    Excellent troubleshooting and problem-solving skills
•    Customer-focused with strong communication skills
•    Experience with Salesforce and service operations tools
•    Knowledge of shipping compliance (IATA preferred)
•    Ability to manage multiple priorities in a fast-paced environment

Working Arrangements
Based at the Manchester service centre (Wilmslow), with occasional travel across the UK and Ireland for customer support, and periodic short-duration travel to European sites for meeting/training/field service or cross-site collaboration.
 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

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