Customer and Partner Solutions Engineer, gUP Core Third-Party Identity.

Minimum qualifications:

• Bachelor's degree in Computer Science or a related technical field or equivalent practical experience in technical support, professional services, software development, or product operations management.
• Experience in web technologies (e.g., HTTP, HTML, XML), databases, or SQL queries.
• Experience in either system design or in one programming language (Java, Python, PHP, etc.)

Preferred qualifications:

• Ability to collaborate, build consensus, deliver, and drive technical decisions with both internal and external stakeholders.

About the job:

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Customer and Partner Solutions Engineers are united by our passion for technology and making an impact. We are on a mission to delight the millions of consumers, advertisers and publishers who rely on our flagship products like Google Ads, Pixel, YouTube, Google Maps, Google Workspace/Cloud and Google Play.

As a Customer and Partner Solutions Engineer for gTech Users and Products (gUP) Core Third-Party Identity, you will balance business and partner needs with technical constraints, develop innovative, solutions and act as a partner and consultant to those you are working with. You will build tools and automate products, oversee technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. You will be delivering excellent customer care and make sure things go smoothly for our customers across the globe when they need us most.

You will have a set of technical skills and will lend them to solve some of the toughest technology problems, making an impact for users and helping shape the direction of Google products.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $102000 - $144000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Analyze and scope out technical solutions needed for the roll out of life-cycle events (e.g., launch, deprecation, migration) for Google’s 1P/3P authentication and authorization solutions such as Sign-in With Google and OAuth. Partner with PM/Eng/PSMs to manage rollouts end-to-end.
• Develop Sales Engineering activities with BD for partners (e.g., pitch, partner technical objection handling, implementation troubleshooting, guides).
• Identify technical gaps, recognize patterns, and surface opportunities for solution reuse or new innovations to help. 
• Write technical integration documentation and communications to developers/partners. Implement tools and/or dashboards to track and improve operational efficiency.
• Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback and deliver technical solutions. Develop subject matter expertise in the Identity spaces to provide deeper advice and solutions to internal and external stakeholders.