- Gurugram, HR
- Full-Time
- 12 days ago
Customer Success Acceleration Lead, LeadGen Business.
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Customer Success Acceleration Lead, LeadGen Business: our view in 3 lines...
- The Role:This role leads customer success work for Google’s lead generation business, focused on digital media and digital marketing or advertising solutions.
- The Person:The person will partner with executive stakeholders on LeadGen strategy, lead digital media specialists and their managers, coach marketing strategists, and support Americas sales partnerships and professional development plans.
- Requirements:The ideal candidate has a bachelor’s degree or equivalent practical experience, 15 years of experience in customer relationship development with digital media or digital marketing or advertising solutions, and experience leading and developing teams.
About the role
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 15 years of experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
- 8 years of experience leading, mentoring, and developing teams.
Preferred qualifications:
-
Master's degree in Marketing, Technology, or equivalent practical experience.
- 14 years of experience in media advertising, marketing on the customer side, consulting, or digital marketing.
- 3 years of experience in managing people.
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Experience in managing multi-market/regional stakeholders.
About the job:
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities:
- Partner with executive stakeholders to build and drive a holistic LeadGen (LG) strategy and narrative for the organization.
- Lead the LG team of digital media specialists and their managers responsible for account level excellence and help clients reach their marketing objectives.
- Mentor and coach teams of marketing strategists to deliver excellent performance and develop their digital marketing expertise specifically LG business. Provide mentorship, meaningful career evaluations and facilitate professional development plans.
- Build a team first culture internally and nurture strong Americas sales partnerships. Represent gCare Google Customer Solutions (GCS) solutions for the LG business and have a keen sense of priorities driving the business outcomes.
- Be bold, take calculated risks and test the status quo effectively.